Extended Stay America - Orlando - Lake Buena Vista

Business response:

Sue, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Maria, thank you for reviewing your experience at Extended Stay America. We are glad that everything went well during your stay and that you liked our reasonable price. It was a pleasure serving you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Vanna, thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our well-kept property and our ideal location. However, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sally, thank you for making Extended Stay America your home away from home. It’s a pleasure to know you continue to enjoy our comfortable accommodations as well as our hospitality. However, we are sorry your last stay was not to your expectations. We hope to welcome you back soon so that we can provide you an exceptional visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you slept well on our comfortable bed and liked our fully-equipped kitchenette facility. We are also pleased you were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked the service provided by our front desk staff, we are sorry for the issue you had with the HVAC unit in your room. We have alerted our maintenance team about it, and they are fixing it immediately. We also wish we had the opportunity to address the problem you had with the mattress while you were here, as we would have done our best to ensure you were comfortable. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Kay, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Zoila, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management