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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smell was poor, smelled like old hotel and new paint. AC was really loud. Toilets took two to three flushes to go down. There wasn’t any hot water, only warm. TV was small, beds weren’t comfortable. Pillows were cheap. Towels were rough.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations regarding your room. Your feedback is discussed with the housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. We hope you’ll give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Sterling, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
When I initially checked in, I did spot a few roaches which made it kind of hard to sleep. The young lady who checked me in was pleasant and the room, overall was really nice for the price
Business response:
Thank you for choosing Extended Stay America. We are happy you had a nice time with us and that our courteous associates made your stay a memorable one. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to this area. Sincerely, Hotel Management
Good location for convenience to Disney. Rooms were large and comfortable. Cleanliness (or lack thereof) was one of the biggest issues. Shower looked like it needed a good scrubbing. Under the sink was wet and dirty, which I didn't realize until after I put one of my belongings under it. Hair dryer was not usable because it was attached to the drawer (presumably so it couldn't be stolen), but the outlet that was reachable did not work.
Business response:
Natalie, thank you for sharing the specifics of your stay with us. We're glad to know our location close to Disney was ideal for you and that you liked your spacious room. However, we're sorry for the cleanliness issues you encountered while you were here. We have discussed your feedback with our housekeeping team, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope you will consider a return visit so we can make it up to you. Sincerely,... read more
Very clean and quiet hotel. Nice complimentary breakfast!
Business response:
It was a pleasure to have you as our guest. We are delighted to read you took advantage of our complimentary grab-and-go breakfast and liked our well-kept property.. Thank you for staying at Extended Stay America, and we look forward to welcoming you and your wife back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Tina, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 4.3 star rating with 1,734 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.