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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is very clean and the people iworking there is very kind
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Its an older property and if you looked closely, you could see that maintenance had been deferred. The A/C unit in our room wasn't quite powerful enough. We went for a quick inexpensive weekend to Orlando and we got that. So, served its purpose.
Business response:
Cathy, thank you for choosing Extended Stay America. We are glad your overall stay was to your satisfaction. However, we are sorry for the issues you encountered in your suite and the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We hope you will give us an opportunity to make this up to you on a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
The woman working the front desk was VERY polite and helpful. The room had a few spots on the wall that looked like it could be blood/nail polish.
Business response:
Erika, thank you for being our guest at Extended Stay America. It is good to know you had a nice time with us and that you were impressed with our front desk associate. We appreciate your feedback regarding the cleanliness issue and have shared it with the housekeeping team. Thanks again, and we hope to see you soon! Sincerely, Hotel Management
Overall it was good. The staff was excellent, very friendly. The facility was clean. Only downside are some roaches.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were pleased with the service provided by our associates and that you liked our well-kept property. However, we're sorry for the inconvenience you had due to the roaches. We have asked our pest control provider to service our property immediately. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Felt it was in a location were it was safe and very close to places to dine. The lady at the front desk was very nice. Looked clean and well kept. What i didn't like was that the pull out bed was uncomfortably very thin mattress. The bathroom was small door hit the shower pole when opening. The TV in the room was very small for a room which was for 6 guests. Also the refrigerator was very uncomfortable to use as it open very close the the wall and you had to do special maneuvers in order to open and put stuff inside. This wa... read more
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the difficulties you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. We will work harder, so we do not disappoint you in the future. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. On a positive note, we are happy you liked our courteous a... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.4 star rating with 3,094 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.