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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
complimentary breakfast was horrible. just prepackaged bakery. they need to drastically improve it to keep up with other hotels
Business response:
Thank you for sharing your review. While you were overall pleased with your stay, we are sorry our grab-and-go offerings were not to your liking. We hope you will consider giving us another opportunity so we can make your next stay exceptional in every respect. Sincerely, Hotel Management
Lots of better choices nearby There is a hotel every 50 feet in this location. All discount rooms for people coming to Disney that don't want to pay to stay at Disney hotels 1/4 mile down street... As such I'd expect staff, etc to understand they have competition. Reception sent me packing at 1 pm when I tried to check in early. Sometimes that's possible. Sometimes not, but don't be rude when I ask. If I'm polite and respectful to you, please just be the same. Accommodations very basic. You have to request a coffee maker, ... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the better service you should always expect from us, every visit. Sincerely, Hotel M... read more
Location was great but not the most comfortable When we entered, the hotel room had a broken drawer just sitting on the floor. The bathroom door didn't open all the way because they decided to put a rounded shower rod that prevented full motion. The dishwasher did not clean the dishes very well. The second floor elevator area had a rag by the trash can for days to prevent a leaking garbage can. The trash room was full of garbage that hasn't been picked up for days and the door was not closed securely. The good: a free simpl... read more
Business response:
Jeffrey, thank you for your visit to our hotel and for your online review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. Thanks again for your feedback. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
Maria, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Perfect one Year Anniversary! OMG this was amazing! We had stayed at an Extended Stay America years ago and my boyfriend at the time loved it. So now that we are celebrating our one year anniversary, I decided to book us at a different Extended Stay America and he loved it still! Great job, great location, wonderful room!
Business response:
Georgina, thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to read we met your needs and expectations during your visit and that made your anniversary a special one! Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you and your boyfriend back soon for another outstanding stay. Sincerely, Hotel Management
No power at my home good price clean place to stay Dated hotel but clean staff very nice and helpful
Business response:
Karen, thank you for sharing your experience at Extended Stay America. We are glad to know you loved the service provided by our courteous associates and found us to be a great value in the area. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Business response:
Joseph, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,889 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.