Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive

Business response:

Dear Tesia, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management 

Business response:

Dear Setrige, Thank you for your review. We are glad you enjoyed most of your stay. However, we are sorry for the issue with the TV in your suite, which kept it from being perfect. We would have assisted you and resolved any issue had you informed our front desk while you were still with us. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope to see you again on your next visit to Orlando.Sincerely,Hotel Management 

Business response:

Dear Candace, Thank you for trusting our brand. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. It is always wonderful to see when guests can enjoy everything about our hotel. Our staff is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management