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Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
- Hotels
- Maitland, FL
About this business
Location details
1776 Pembrook Dr., Maitland, FL, 32751, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for Check in was friendly and fast. Room was semi-updated. Wasn’t the best but good for price. There was pet hair visible on the floor in the bathroom, the caulking needs to be redone in the bathroom and it was a little dusty. Room smelled like an old smokers room. I only needed to stay one night so it was no big deal.
Business response:
Dear Stacey, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. However, we are sorry that some concerns prevented it from being perfect. We will discuss your concerns with the appropriate individuals to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management
Very satisfied. Front desk attendent, Michelle, has an abudance of excellent customer service. Very professional and helpful all the time.
Business response:
Dear Jacqueshia, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Michelle; we'll gladly share your kind words with our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
Good place Exactly what I wanted. Quiet, clean & safe. Only negative is each door had smokers so had to go through that to enter-not necessarily the fault of anyone but guests ignoring the no smoking signs.
It is a nice property, and I especially appreciate the courtesy of the personnel. However, the place smells like marijuana smoke and it seems that people probably just rent there to have a place to get high. Not where I want to stay if I'm a business professional for fear I'll pickup that "scent" on my clothes.
Business response:
Dear Jonathan, Thank you for taking the time to share your feedback. We appreciate your kind words about our nice property and the courtesy of our personnel. However, we are deeply sorry to hear about the issues you encountered during your stay. Please be assured that we take this matter seriously and are committed to providing a clean and comfortable environment for all our guests. We have strict non-smoking policies in place, and we do not condone any activities that may disrupt the comfort of our guests. We will address t... read more
Hôtel disposant d'un personnel à l'écoute Le personnel est extrêmement professionnel et à l'écoute. Il trouve rapidement des solutions aux difficultés rencontrées. J'ai été charmée par leur sens de l'accueil et leur investissement. L'étanlissement dispose d'un équipement suffisant pour les longs séjours.
Business response:
Dear Manuelle, Thank you for taking the time to share your positive feedback with us. We are thrilled that you found our staff extremely professional, attentive, and welcoming. We take pride in providing exceptional service to all of our guests, and we are glad to hear that we were able to make your stay a memorable one. Thank you again for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
They need to have more choices for breakfast
Business response:
Dear Diego, Thank you for being our guest. We appreciate your comments about how much you enjoyed your overall stay; however, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive
How is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive rated?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive has a 3.5 star rating with 2,584 reviews.
When is Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive open?
Extended Stay America - Orlando - Maitland - 1776 Pembrook Drive is open now. It will close tomorrow at 12:00 a.m.