Extended Stay America - Orlando - Maitland - Summit Tower Blvd

Business response:

Dear Guest, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking the time out of your day to recognize our efforts! We hope you choose us any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted you enjoyed your stay at Extended Stay America! We strive to provide each guest with an exceptional experience, so it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear you had such a fantastic experience! It is always our goal at Extended Stay America to make every stay enjoyable and stress-free. Your kind words mean a lot to our team and inspire us to keep providing the best possible service. We can’t wait to welcome you back for another memorable visit soon. Thank you for sharing your experience! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are disappointed to hear that your stay did not offer the comfort and support you expected. While we are glad you found your room well-maintained, we understand that overall value depends on more than that. Your comments regarding the simplicity of the setup and the difficulty reaching team members late in the evening are concerns we take seriously. We appreciate you bringing these matters to our attention, as they help guide meaningful improvements. We hope you w... read more