Extended Stay America - Orlando - Maitland - Summit Tower Blvd

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you found your room clean. However, we sincerely apologize for the inconvenience regarding the limited number of pillows and sheets for your six-person suite. Guest comfort and proper room preparation are very important to us, and your comments have been shared with our housekeeping team to ensure future stays are fully stocked and ready for all occupants. We appreciate your honest input, as it helps us improve our service and accommodations. We loo... read more

Business response:

Dear Guest, Brandon and Barbara truly made your visit memorable! It’s wonderful to hear that familiar faces and attentive service continue to make each visit enjoyable. At Extended Stay America, we love creating a welcoming atmosphere where returning guests feel right at home. Thank you for choosing to come back and for sharing such kind feedback. We look forward to seeing you again and providing another smooth, enjoyable experience very soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing your honest impressions and are glad to hear the room was clean during your visit. We apologize for the faint smell you noticed, as this is not the level of comfort we aim to provide. Your comments have been shared with our housekeeping team to help ensure rooms feel fresh and welcoming moving forward. Furthermore, we understand that the age of the property may have impacted your overall perception, and we are continuing to focus on upkeep and improvements to enhance guest comfort. While... read more

Business response:

Dear Guest, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking the time out of your day to recognize our efforts! We hope you choose us any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted you enjoyed your stay at Extended Stay America! We strive to provide each guest with an exceptional experience, so it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry that the property did not match the expectations set by the website photos, as clarity is important when planning your visit. We also understand that the breakfast setup and kitchenware availability may have been disappointing. As part of our Select Suites concept, we focus on apartment-style accommodations designed for guests to prepare their own meals, with cookware available for purchase at the front desk, and we regret that this was not... read more