Extended Stay America - Orlando - Maitland - Summit Tower Blvd

Business response:

Dear jose, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the broken cabinet and the shower drainage problem. These are certainly not the standards we strive to uphold, and we have already notified our maintenance team to address and resolve these concerns as quickly as possible. We appreciate your feedback, as it helps us improve. We hope you will give us the opportunity to provide you with a much better experience on your next visit. Welcome back!Sincerely,Hotel... read more

Business response:

Dear glenis, Thank you for your positive feedback! We’re delighted to hear that you had a good experience with our staff. Providing excellent service is a top priority for us, and it’s wonderful to know that our team made a positive impact on your stay. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back for another great experience. Sincerely,Hotel Management 

Business response:

Dear Glenis, Thank you for such a generous review of Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We hope to see you again soon. Sincerely,Hotel Management