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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare Hotel!! Never again, hotels.com never indicated in the reservation that I was required to stay a minimum of 7 nights before this hotel would give proper room service. No Cleaning of the room!! No towels or bedsheets changed!! No room service like wake up calls or toiletries!! Rude staff at the front desk!! This hotel would not accept any cash whatsoever for payment of my stay!! Only a credit card charged for my entire stay due to not being there for 7 nights or more. Overall! A horrible experience!!!! Never again w... read more
Business response:
Juan, thank you for staying with us and for leaving a review. We are sorry you were unaware of our hotel policy and regret the inconvenience caused by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this... read more
Dirty and no housekeeping only the day you gona left the room
Business response:
Thank you for choosing us and providing your feedback. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are here for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We invite you to c... read more
Well no home available when I check in even I had reservation
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jairo, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Unbelievably disgusting. The beds were not made. There were dirty towels, the bathtub had dirt in it and there was hair all over the bathroom floor. The kitchenettes counters were sticky and there was caprison and donut boxes left on them. I had my family with me and we checked in at 10:30pm to stay and get some rest in time to catch a shuttle to the airport at 3:00am. We were tired from driving 8 hours already and was told our room was the only one left and could not be refunded. We ended up staying due to limited choices i... read more
Business response:
Thank you for your review. We apologize for the housekeeping issues you encountered in your room and for the inconvenience you had due to it. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with the concerned team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity the next ... read more
First room had a disgusting odor of smoke, but they quickly changed the rooms. The breakfast had hard bagels that must have been frozen and quite old. Other than some oatmeal bars, that was the extent of the breakfast. It was a quick stay for us, so didn't expect a lot with the low cost, but improvements can be made. I expected better from Extended Stay
Business response:
Thank you for reviewing your stay. We apologize for the smoke smell you experienced while you were here and for not meeting your expectations with our grab-and-go breakfast. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. ... read more
Definitely, I do not going back to this hotel. Not so good. The hotel includes breakfast but the breakfast is just begals, muffins and coffee, that's it The room smelled bad.
Business response:
Thank you for posting the review of your stay. We apologize for the odor you experienced while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with them to redouble efforts in order to remove the smell from our property. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the futur... read more
Limpieza deficiente. Baja calidad. No me obligues a colocar más info
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with the housekeeping team to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
We came in after midnight. The manager left the cleaning lady to do the check ins. She did her best but didn’t have enough training to be able to work through a glitch. That left about 4 of us waiting for her to get resolution through phone call to main reservations. Took almost an hour. We didn’t get to our room until 1am. Not good after a long day and traveling. The. Girl that was working the desk was trying her best. We all felt sorry for her.
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies for the inconvenience you had at the time of check-in. We take your feedback as a training tool to improve our services going forward. We hope this didn’t overshadow your otherwise nice visit and that you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,835 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.