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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nada limpieza nada de nada no sirve todo es lento.
Business response:
You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I wish I could give 0 stars to this hotel. This is the worst hotel I ever experienced. STAY AWAY. It is TERRIBLE, HORRIBLE, WORST!! We stayed 2 nights during holidays Noisy AC, Cockroach in the room, dirty carpets and bed linens, breakfast was a joke- most of the vending machines were not working, Stinky kitchen. I booked this hotel only for kitchen facility but the moment I turned on the stove it started stinking to the extent that I was going to throw up! Staff is totally unhelpful. 0 value for money!! We booked this hotel... read more
Business response:
Thank you for the feedback. Although we make every effort to be perfect, sometimes we fall short. Please accept our apologies for the difficulties you experienced while you were here. We have shared your feedback with the appropriate teams, and we’re taking necessary steps to prevent these issues from happening again in the future. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Seemed more like where poor people are living in a hotel
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
No coffee, shampoo, cups etc the outside door did not work with key
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Property was absolutely awful, lobby and hallways had a very strong musty and cigarette smoke smell. A housekeeper in her pjs had made her way behind the lobby front desk and yelled at everyone that requested assistance or had complaints about their stay. Our room was disgusting and not clean, carpet full of dirt and food crumbs, surfaces covered in fingerprint smudges, stains everywhere, food smeared on wall next to bed along with boogers. And the real kicker- a COCKROACH that crawled out from the bed! We looked under the b... read more
Business response:
Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more
Do not stay there.... roaches in the kitchen and bed bugs, the bed is not comfortable most importantly, management staff have no customer service skills they are very rude. One manager got fired from a previous hotel because of her bad behaviors and poor customer service skills. This hotel hired her even promoted her to that position. They tried to retaliated against me after they found out I made a complaint to corporates regarding their poor services. Do not stay at this hotel
Business response:
Dear Guest, we are so sorry for the poor experience and for the unwelcome visitors in your guest room. We always strive to exceed our guest's expectations and we are sorry we failed at that mission with you. We will continue to coach our teams to ensure your experience is not duplicated for anyone else. Sincerely, Hotel Management
Disapointed Not even a plastic cup at room! No bread at breakfast, only mini cup cakes yoghurt and juice. I have been there for 2 nights but I will not return.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Bad experience When we first got to the hotel, the bed sheets were dirty and had hair on them. They were never changed. Getting new sheets wasn’t easy either. The entire room smelled horrible. There was no hot breakfast. Just store bought muffins and cereal. It was noisy. I wouldn’t stay here again if I was paid to.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We have made a note of your feedback and have shared it with the appropriate team so that our future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,835 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.