This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very worn and obviously in need of a rehab. At one point I found a bug (not a bedbug) crawling across my sheets. I would not recommend staying here.
Business response:
Tina, thank you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issues you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Customer service was awful, rude, hung up on me on the phone.
Business response:
We are so sorry you met with anything but exceptional service. It is very concerning to us, and we will discuss it out with the appropriate individuals to ensure service consistency. Thank you for bringing it to our attention, and please give us another opportunity to serve you better on your next visit. Sincerely, Hotel Management
There were bugs in room and I don’t know that I would call bagels and packaged granola bars breakfast
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders ... read more
The staff were friendly, but didn’t seem to want to help you resolve any issues you had. While staying there we had to get a new microwave because ours didn’t work(I had to get a little stern to get someone to fix the issue),the toilet overflowed, we were given dirty dishes to use for the kitchenette, and the hallway later in the evening had a foul smell that made it hard to breath. The smell was so bad it started coming in our room. Staff could not provide any type of air freshener for us either. The smell was some what add... read more
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We are also sorry for the poor service you experienced. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the f... read more
Dirty dishes that you have to go get and they gave them to me dirty. Smelled musty and of weed throughout our hall.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry our team provided you with unclean dishes and that we fell short of your expectations. We are working with our front desk team so that they will be more diligent in going forward. We also apologize for the odor you experienced in the hallway. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will reconsider giving us a second chance t... read more
Pool was filled with debris and trash like leaves, palm fawns, food and candy. property was in despair. Zero dishes in rooms. Property run down. doesnt even have an ice machine
Business response:
Thank you for posting a review of your recent stay. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please know, kitchenware for your suite is available and kept at the front desk upon request. Once more, we do apologize. We hope you w... read more
The lobby was renovated and from first appearance it was lovely. The rooms are disgusting and staff members are extremely rude.
Business response:
We cannot apologize enough for the poor service you received from our staff during your visit. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are also sorry for not meeting your expectations with the room and regret the inconvenience it caused. On a positive note, we are happy you liked our newly-renovated lobby. Thank you again for your feedback, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.