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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We used the bathroom ONE TIME. The toilet got clogged. We let the front desk girl know at 4p that the toilet was clogged on our way out for the night. When we came back at 2am.. it still hadn't been fixed! The worthless "night lady" said oh well we have to use the downstairs bathroom. We PAID for a hotel room with a bathroom! I couldn't even get a plunger. Then there are ROACHES on the wall and in the sofa bed. NOW we don't have room for us to sleep! Not to mention we have NO cups and NO sheets for the sofa bed. Walked down ... read more
Business response:
Thank you for taking the time to review our hotel.We're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback with the concerned teams, and we're takingimmediate action to identify why we failed so we can prevent these issues from occurring again. We hope tohave a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Not worth it Old hotel needs lots of renovation
Business response:
Amy, thank you for your review of our hotel. We apologize that your stay was just average, and for the condition of our hotel.We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Awful room not clean bad smell no daily room service elevator broken
Business response:
Marlon, first and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
Asked for towels we had to go to lobby to get them. Asked can our trash to be emptied we were told we had to take it out ourselves. We asked for tissue had to go get it. We payed to do things ourselves
Business response:
Thank you for your feedback. Please accept our apologies for the service issues you experienced during your stay. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
I had to leave the hotel because I could take the smell. After arriving late to my destination. When I report it to the front desk they told me coroprate will get back with me. As of today I have not heard anything from coroprate or any manager on this issue. I serve in the armed forces for over 20years and stayed in quiet a few hotel and never experince nothing like this. What happen to good customer services nowdays. Mr. Lane
Business response:
Bennie, we sincerely apologize for the odor issue which impacted your visit here. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Staff was extremely rude at check out.then tried to heat up a dinner in the microwave after an extremely long day and it didn’t work.called front desk and got an attitude and said nothing she could do. I went down to resolve the issue and at that time she was yelling at another customer very unprofessional. On top of this very little sleep with the dog barking in the room next to mine and what looked that a drug junky causing all kinds of noise and the icing on the cake was the 4 officers that were on our floor banging on do... read more
Business response:
Jaysaleh, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to... read more
This hotel was terrible!!!! We came here for a Disney world vacation with 2 kids. We stayed for 5 nights. No housekeeper for the whole duration of our stay. I had to buy a broom to keep the floor clean. No linnen change either. I had to buy my own toiletries because you have to go to the front desk to ask. The lady was not professional at all. The breakfast was bagels and muffins. There were roaches in the room. I will never come back to this hotel again, it’s the worst. Even though the check out was at 11 am, we checked out... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Please fix the smell problem maybe old carpet! I am not a very demanding person but cleanliness is fundamental. They dont clean the room very well, the smell is terrible! I am not going back. Sorry
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,835 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.