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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well, for a hotel and to know that they don’t have pillow is a shame . We have to sleep with out pillow witch make our sleep very unpleasant. Luckily we stay only one night . Breakfast is poor. I won’t recommend for long time stay .
Business response:
We are sorry to know your experience was not a perfect one due to lack of pillow and the breakfast not being according to your expectations. Your feedback will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I got in after 9 p.m. and the only food option for dinner wzs was a broken vending machine that the clerk didn't even know about. No dinner for me. Breakfast the next morning was free but extremely limited. I saw little tiny bugs crawling around the juice machine. Plastic knives weren't wrapped and had something dark (bug feces?) on them that brushed off. Bed was only a full size. I've never seen that in a hotel before. One washcloth in room. No box of tissues. Again, I've never seen that before. Back of sink was dirty as wa... read more
Business response:
Thank you for the feedback. We are sorry for the problems you encountered and regret the cleanliness issue you mentioned. We have shared your feedback with the housekeeping team to be more diligent in their efforts. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a later stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Bad service and dirty
Business response:
Kenny, we are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant e... read more
Stay away! ROACH INFESTATION! They were everywhere. Pull out couch, kitchenette counter, bathroom. There were even dried up roaches stuck to the wall that had been killed by previous guests.
Business response:
Giselle, thank you for being our guest. We are very sorry for the issue you had with the cleanliness of your room. Your feedback has been shared with our Executive Housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another chance so that we can provide you with much better hospitality. Sincerely, Hotel Management
Peor hotel con ese precio Ese hotel no cuenta con servicio, todo tenemos que ir a pedir, no aye persona de limpieza, en desayuno solo aye cupcake, cafe, no pan nada. No comida para niño. Tenia limitacion de internet.
Business response:
Ashish, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The hotel had no room service. The hotel was infested with cockroaches. Cigarettes butts all over the floors.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Unprofessional staff Roaches Worms Disgusting
Business response:
Lillian, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a clean environment has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with all teams to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.