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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Will not be booking this hotel anymore and will warn my family about it. They canceled out booking and didn't even reach out to after doing such thing. After reaching in Orlando late that night from our long flight and going to check in, they told us our reservation was cancelled and all rooms was full. When asked for the manager or Supervisor, none was avaliable until the next day. Would not waste my time with this hotel again. That was the height of UNPROFESSIONAL.
Business response:
Shareka, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Curry smell! As soon as I open the door we got hit the strongest curry smell tou can imagine. There was a small cockroach too. Got another room with ants that could use anpther clean up. Not impressed at all with this hotel brand. Most likely will never try it again. Very disappointed!
Business response:
Please accept our apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Room for of cockroaches!!’ The second that we step to the hallway smell cigarette . And the second floor that we have the room smell that people was smoking marijuana. And in the room the sofa bed the mattress was yellow and I couldn’t sleep there ..the kitchen small cockroach waking all around .. and they know that I have kids pleope don’t go there :(
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Never again Very disappointing hotel or really more like a dormitory. Bugs, no one watching out for the customers, poor attitudes of employees. Poor locations and hard for others to find (left drivers).
Business response:
Philip, it is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next trip a pleasant one. Sincerely, Hotel Management
Disappointed My wife was kept awake most of the night by banging pipes. I had to go to the front desk to get a second pillow, there was only one on the queen size bed. Sugar ants were prevalent within the room. The staff were sorry about the experience but there was no additional compensation offered.
Business response:
Bill, it is disheartening to read you were unhappy with your stay. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Needs maintenance Room could use some work. Shower head was hanging from wall and handle on floor. They didnt fix in a two night stay. Remote for tv didnt work either and they said they would fix it tomorrow but didnt. Should have been about half the price for the quality.
Business response:
We sincerely apologize for the problems you encountered while being here. To provide a fully functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to improve our performance moving forward. Please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Find Another Place to Stay Hotel was dirty and had bugs - will not be putting any of our travelers here again. This place needs pest control and a deep clean.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management
Horrible hotel I had a horrible stay in this hotel. The room was not clean...
Business response:
Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you wit... read more
Air conditioner and refrigerator were very noisy. Furniture was worn and needed to be replaced. Bed was too big for the space it was in making it difficult for the second person to get to. The breakfast was basically a fast food type, and extremely limited in what it had to offer. Location was not ideal.
Business response:
George, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,835 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.