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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We came in after midnight. The manager left the cleaning lady to do the check ins. She did her best but didn’t have enough training to be able to work through a glitch. That left about 4 of us waiting for her to get resolution through phone call to main reservations. Took almost an hour. We didn’t get to our room until 1am. Not good after a long day and traveling. The. Girl that was working the desk was trying her best. We all felt sorry for her.
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies for the inconvenience you had at the time of check-in. We take your feedback as a training tool to improve our services going forward. We hope this didn’t overshadow your otherwise nice visit and that you will choose us again in the future. Sincerely, Hotel Management
Very unsatisfactory Even though we received a confirmation thru this site when we arrived we were advised the hotel had no vacancies and we had to find another hotel on our own. A few days later we saw the hotel charged our card even though we were turned away and didn’t stay there. Also this site didn’t contact us to let us know there weren’t any vacancies and finding a hotel on a Friday night that allowed pets was very difficult , it was very stressful and my children didn’t get to the hotel and get to eat dinner till afte... read more
Business response:
Dear Robert, thank you for taking the time to share your concerns with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
Horrible my room was booked. And upon my arrival at check in they told me, they sold out and had no rooms available.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The property was towards the cleaner side, the floor was clean apart from a couple of stains, the beds were neat and clean, the room had a slight smell but nothing that was horrendous that I couldn’t live in for 5 days. The hallways had a smell as well. One of the nights in my stay, the neighbors were having a screaming sex episode for about 2 hours. The staff were very courteous and friendly apart from one problem member on the team. I believe her name is Camille.. apparently the “manager”.. my whole stay she was extremely ... read more
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your candid feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincere... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Friendly staff. Condo with no equipment for kitchen. Had to ask and pick up towels and linen for fold out couch. Was told no ice machine on sight. Broken window and hair in shower.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us... read more
What a joke... place is filthy, dirty tub and shower.. no maid service for a 4 night stay.. no clean towels.. dirty towels in all the hall ways.. the staff had an attitude that you were on your own.. just a horrible place... oh and a 330am dumpster pick up to wake the entire place.. heinous..
Business response:
Gary, thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced during your stay. We have discussed your feedback with the concerned teams in order to improve service and facilities moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The worst! Bad service! Dirty the worst experience roaches!! Nobody cares!! Overcharged 363 for two awful nights!
Business response:
Dear Daniel G, thank you for taking the time to share your concerns with your review. We are so sorry for the disappointing overall experience and for the billing discrepancy. We are also sorry this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel. We will be happy to take a closer look at your billing details. Thank you again, and we look forward to speaking with you and having the opportunity to leave you with a more favorable impression of our staff and hotel. Sincerely... read more
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,972 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.