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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We are completely disappointed with your service, especially front staff. No one will be there at desk.
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to write a review, and we are sorry for the inconvenience you were undoubtedly caused, as we truly take pride in our service. Your comments were already shared with the appropriate staff members to ensure these issues are not repeated. We hope you will give us another opportunity to show you the excellent service that you should have received during this visit. Sincerely, Hotel Management
They had no ac in any of the rooms, no coffee in check in area or the room, and "breakfast" was a bag of bread to toast.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your concern regarding the HVAC unit will be shared with our maintenance team. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We truly regret the inconvenience... read more
Tiffany argued with me for 10 mintes that the phine never rang. Both expedia and i tried calling numerous times. She stated the number on expedias web page is incorrect. I will never use you or extended stay ever again. What a nightmare. I will nevee us eithwr yiu or extendwd atay ever again.
Business response:
We are sorry for the reservation issue you encountered and regret our front desk associate was unable to resolve the problem. We have shared your feedback with the appropriate team so that we can improve our service going forward. Thank you for the feedback. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The property is disgusting. Within 2 minutes of being in my room, I noticed a small roach. As I attempting to kill it, I looked up, just to see another large roach relaxing on the back of the tv. The second room I recieved had crumbs all on the TV stand. Clearly cleanliness is not a priority for this location.
Business response:
Jay, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are ve... read more
I checked in and the first room I went in smelled like urine and had stains on the sofa. When I was "upgraded" to a suite, that room had roaches and a broken sofa bed. I searched for another close by hotel and everything was already booked out. After sitting in the lobby for nearly an hour, I had to book a room for twice the amount as my budget allowed. I ended up getting a room at the Room2 Suites by Hilton as a last resort at a rate of $139/night. To make matters more interesting, I asked if they gave military discount and... read more
Business response:
Dear JB, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Stay away find another place Cockroach on the bathroom dirty carpet no enought pillows I ask for more the lady replay back to me that they dont have more the breakfast was a joke 2 $10 walmart toasters no orange juice wafers bagels yogurt and Apple juice thats is bathroom door without lock hole in the bathroom wall
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.