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Extended Stay America - Orlando - Southpark - Commodity Circle
- Hotels
- Orlando, FL
About this business
Location details
8687 Commodity Cir., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please fix the smell problem maybe old carpet! I am not a very demanding person but cleanliness is fundamental. They dont clean the room very well, the smell is terrible! I am not going back. Sorry
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Hotel staff was great in handling our situation, but the beds were awful and there were roaches, lots of roaches! They need to tent the hotel!
Business response:
Ali, thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property. We would like to inform you that our housekeeping is done on a weekly basis to respect the privacy of our... read more
Bad rooms bad furniture broken AC and rude staff just wasn’t a good experience compared to what Expedia said and room pictures r not exactly the truth when u get there
Business response:
Tony, we sincerely apologize for the difficulties you had in your room. Your comments have been shared with the concerned teams to ensure future guests do not encounter the same issues. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Mariana, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I disappointed with this hotel. The room is look like the picture but I found many ants in my room!! cero cleanliness!! housekeeping never come to clean room. I asked for towels in front office but never came. They charged for breakfast but trust me do not eat!! you can find spider egg in you bread!!
Business response:
Thank you for being our guest. We are sorry for the issues you had during your stay. Your comments have been shared with our concerned team members and we will be more diligent moving forward. We value your feedback and hope you will consider giving us another chance to provide you with a better experience. Sincerely, Hotel Management
Not Good We didn't even stay. We left after seeing the lobby. Filthy.
Business response:
Leah, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room was not vacuum very good. There were tiny roaches and the ac was not very cold. I asked for a coffee maker and pots and pan and I had to go get it at the lobby
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Room was on 1st floor by pool, it was 12a.m. and people were laughing, screaming, and still running around that late. Walls were thin so it sounded as if they were in our room. Called the front desk to check on pool hrs, to our surprise the laundry lady answered and said after a certain time no one there? Will stay there again.
Business response:
Thank you for your feedback. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Also, we regret our staff wasn’t able to resolve this issue while you were here. Your feedback is discussed with the concerned team in an effort to improve our service levels and future guest experiences going forward. Please give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Expected better We arrived late (after midnight), we were given a room on the 3rd floor. The room had to be the worst they had. As soon as you opened the door you could feel humidity and a musty smell. I immediately inspected for wetness or leaking but did not see anything. I stayed in the room for a few minutes and could not stand the smell of it so I notified the front desk. They assigned us to another room but it was double beds instead of the queen that I paid for did not feel like asking for another relocation so just w... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Southpark - Commodity Circle
How is Extended Stay America - Orlando - Southpark - Commodity Circle rated?
Extended Stay America - Orlando - Southpark - Commodity Circle has a 3 star rating with 2,973 reviews.
When is Extended Stay America - Orlando - Southpark - Commodity Circle open?
Extended Stay America - Orlando - Southpark - Commodity Circle is open now. It will close tomorrow at 12:00 a.m.