Extended Stay America - Orlando Theme Parks - Major Blvd.

Business response:

Maria, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we look forward to having you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. However, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you loved our courteous associates and your comfortable bed and that you had a great night's rest. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although from your rating, it seems you had an overall comfortable stay, we are sorry for the inconvenience you experienced due to the no-ice machine at our hotel. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. We value your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of your stay. Although you liked our convenient location close to Universal, we apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to provide you with a better expe... read more