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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor is no cleaner , no towels to use, front desks not friendly
Business response:
Dear Guest, We appreciate you sharing this feedback and are truly sorry that your stay did not reflect the level of care we strive to provide. We understand how important a clean space and a welcoming front desk experience are, and we regret falling short in these areas. Your comments have been shared with our team. We value your perspective and hope you will consider giving us another opportunity to deliver the improved and comfortable experience you deserve. Sincerely, Hotel Management
Arrived for late check in and there is a phone on the wall to call someone. The hotel reeked of weed and stale cigarette smoke. No one answered. There was a man asleep in the breakfast area who told me to call a cell phone number. I did, and clearly I woke the lady from her sleep. It took almost 30mins for her to come down and check me in. I get upstairs with my mother-in-law and children to find the key card is not opening the door. I go back down and tell her the room keys don't work. No apology or anything just stuck them... read more
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry for the series of challenges you faced during your late check-in and for the stress this caused, especially while traveling with family. Please accept our sincere apologies for the delays, room access issues, and lack of smooth communication, as this is not the standard of service we aim to provide. Your feedback has been shared with our team to review staffing, check-in procedures, and room readiness to prevent similar situations. While some circumstances... read more
First of all, the whole place smelled of burning marijuana and stinky feet. What seemed like panhandlers hanging out in their cars in the parking lot. Second, it’s super outdated . This is not necessarily a problem for me, but it was so outdated that it felt dirty and gross, even the pillows felt like they were years old and super used. Upon check-in and on the hotels.com listing, I was told there would be a continental style breakfast, bagels, oatmeal, muffins, coffee, juice, etc. The reality was, it was solely a coffee mak... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that aspects of your stay did not meet your expectations and understand how this impacted your experience. Your observations regarding room condition, amenities, and overall comfort have been shared with our team to guide improvements and maintain a welcoming environment for all guests. Providing a clean, comfortable, and enjoyable stay is a top priority, and your insights are invaluable in helping us uphold these standards. We hope you might conside... read more
Smelly room and hallways. You get what you pay for. Floors were both sticky and oily.
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to highlight your observations, as they help us remain attentive to the overall guest experience. Creating a clean and welcoming environment is a priority, and feedback like yours encourages us to continue focusing on the details that contribute to comfort and satisfaction. Our team values the opportunity to learn from every guest’s perspective and to identify areas where enhancements can be made. We hope to have the chance to provide a more e... read more
Staff was nice but got the wrong room, roaches in room, smelled like weed and cigarettes.
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We appreciate your kind words about our team, who work hard to make guests feel welcome. Please accept our apologies for the disruption caused by the room assignment and the presence of pests. While smoking is allowed in designated areas, it should never affect our non‑smoking guests. Your feedback has been shared with our team to help ensure a more comfortable stay for future guests. We hope you will give us another chance to provide you with a better expe... read more
Room full with roaches, if you are a non smoker do not go there. Second hand smoke will deteriorate your lungs.
Business response:
Dear Guest, We are very sorry to hear about the issues you experienced during your stay. What you described regarding cleanliness and exposure to smoke is completely unacceptable, and we sincerely apologize for the discomfort and concern this caused. While we cannot change your past visit, we are addressing your feedback to improve pest control measures and enforce stricter non-smoking policies. We are committed to providing a cleaner, healthier, and more comfortable environment for all guests. We hope you might consider giv... read more
The room was invested with roaches, the entire hotel smelled like weed, and their was hair on the toilet seat. The hotel was filthy! We had to change rings three times and ended up checking out a day early. We had to pay more for another hotel because it was last minute.
Business response:
Dear Guest, We regret that your stay did not meet expectations, particularly due to the challenges you encountered with your room and the disruptions that led to an early departure. While such situations do not reflect our standards, your feedback is invaluable in guiding improvements. We are committed to ensuring a more comfortable and welcoming experience for all guests and hope you might consider giving us another opportunity to demonstrate the quality and hospitality we strive to provide. Sincerely, Hotel Management
Check-in was smooth. Getting to the room was awful. The 3rd floor smelled of marijuana. When we got to room, the trash can was not emptied from the previous occupant. We put the trash can outside the door and reported it to the front desk clerk. It was never picked up. The shower plumbing was not working properly and we could feel all the coils in the mattress. I almost fell out of the desk chair. One of the 5 foot rollers was missing. The only positive thing I can comment on is that the location was convenient to Universal ... read more
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. While we are glad to know you had a smooth check-in and that the location suited your plans, we sincerely regret the multiple issues that affected the rest of your stay. We are also sorry for the challenges you had with the furnishing and maintenance issue, and apologize for the inconvenience. We work hard to provide a clean, functional, and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your c... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.