This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had dead and live roaches in the room and no breakfast
Business response:
Dear Guest, Thank you for sharing your experience. We deeply apologize for the unpleasant issues you encountered, particularly regarding cleanliness. This is certainly not the standard we aim to uphold. We will address the concerns you raised to ensure a cleaner, more comfortable stay for our future guests. We also regret the disappointment with the breakfast. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.Sincerely,Hotel Management
Short staff who were clearly frustrated. Garbage all over ground. Rusty appliances. No available restrooms other than in room.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay, especially regarding the cleanliness and the staff. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will conside... read more
Booked a room a week in advance. They called me THE DAY OF my booking to tell me they overbooked and they have no rooms available and that I could stay at their sister hotel down the road in a downgraded room with no amount of refund like what? Sister hotel was very dirty, bad smell throughout the halls and room, couch in the room had a weird hole in it like someone did the deed with it. Quickest refund I've ever requested and will confidently NEVER use an extended stay hotel ever again.
Business response:
Dear Guest,We sincerely apologize for the disruption to your plans and the poor condition of the alternate accommodations you experienced. We understand how upsetting this situation can be. Your feedback will be shared with our team so they can closely examine how reservations and guest transitions are managed during such instances. While this was not the experience we intended for our guests, we appreciate the opportunity to address what went wrong and to use your comments to advocate for better standards in the future. Ple... read more
Not a clean place to stay The condition of this hotel in particular were not the best being in the location near Universal Studios. The room smelled as if they had fumigated and smelled like dirty socks. I found roaches crawling in some places, especially in the night stand where I was charging my cell phone : /
Business response:
Dear Guest,We sincerely apologize that your experience did not reflect the standards we aim to uphold. The conditions you described are not what we want any guest to encounter. Situations like these are taken seriously, and we will ensure our team addresses the concerns you mentioned. We understand how unsettling this must have been, and we regret that your stay was affected by these issues. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to ... read more
definitely too dirty, the carpet was sticky, there was a lot of noise at night and I saw cockroaches in the kitchen
Business response:
Dear Guest,We’re sorry that your stay was impacted by cleanliness concerns, noise disturbances, and unwelcome pests in the kitchen area. This is far from the environment we aim to provide, and we understand how uncomfortable that must have been. Our team is committed to maintaining a space where guests can feel at ease, and your feedback is being taken seriously. We will share these concerns with the appropriate teams to ensure more thorough inspections and higher upkeep. We appreciate the opportunity to address this and do ... read more
Dated, musty, and not worth the price. The staff were friendly, but the hotel itself was a dump.
Business response:
Dear Robyn, We appreciate your kind words about the staff, but we sincerely apologize that the overall condition of the hotel did not meet your expectations. We understand how upsetting it can be when things are not as anticipated. Maintaining a fresh and well-kept environment is important, and we will address these concerns with our team to ensure that our property upholds our standards. Thank you for sharing your experience. We hope to have another opportunity to welcome you back and provide you with a more favorable exper... read more
The service desk was helpful, but not a great place to stay. Had to switch rooms because of beeping fire detector. Second room had no a/c. Very short staffed, no breakfast. Smelt musty. Would not go back.
Business response:
Dear Nick, We appreciate you recognizing the efforts of our front desk team, but we're sorry that the overall stay was not satisfactory. Having to switch rooms due to maintenance concerns is understandably frustrating, and we regret that these issues disrupted your visit. A comfortable environment with properly functioning amenities is essential, and we will address these matters with our team. Additionally, we understand the impact of staffing shortages and are continuously working to improve service for our guests. We trul... read more
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.