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Extended Stay America - Orlando Theme Parks - Major Blvd.
- Hotels
- Orlando, FL
About this business
Location details
5620 Major Blvd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very hostile and there was a room of men being arrested for drugs when we were checking in. That night the parking lot was full of cops again
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. Please accept our sincere apologies for the issues you had during your stay. Our security team is reliable and well-trained, and we work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. Once again, we regret this incident, and you have our assurance that we will address this appropriately. We understand your frustration and appreciate your patience in the meantime. Sincerely, Hotel Management
Room had roaches in bathroom Couldn't get no clean towels Had to take ur towels in ur room to them to wash them I had to go back and pick them up sheets the same eay
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re truly sorry your stay fell short of expectations, particularly regarding cleanliness and linens. We understand how frustrating these issues must have been and appreciate you bringing them to our attention. Your feedback has been shared with our team to help ensure a more comfortable experience for future guests. We value your honesty and hope to have the opportunity to provide a visit that better reflects the high standards we strive to uphold. Sincere... read more
Checked four rooms before finding one that we could tolerate for the evening, as every nearby hotel was fully booked (we checked). There were roaches, the smell of old, hot trash, no coffee pots (despite signs that they were available by request), and the cable didn’t work (“no signal detected”). HORRIBLE. We went to a local convenience store for air fresheners, but not before immediately cancelling our second night stay.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the distress and inconvenience you encountered during your visit. The issues you described do not reflect the level of comfort and cleanliness we strive to provide. Your comments have been shared with our team and housekeeping teams for immediate attention and corrective action. While we understand your disappointment, we hope you consider giving us another opportunity to deliver a significantly improved, more comfortable stay. Sin... read more
No breakfast. Only a few chocolate muffins were in a basket that 3 kids ran up and took. Coffee, that was the only thing there. The room was horrible. The stove had rush, zero cups/plates/bowls/silverware. No coffee pot or coffee. When i asked the desk none were available either. Room smelled like weed/cigarette smoke. Holes in the computer chair. Dirt on the floor. A live ROACH was running around the room. Much of the room had cracked/peeling paint and the shower had mild under the shower bench and around the bottom. Disgus... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We take guest comfort and safety seriously, and your comments have been shared with the appropriate team members for review. We appreciate the time you took to provide these details and thank you for your patience. We hope you will giveusa chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
The breakfast is just a scam. What they offered cannot be called close to a breakfast, its just a packed tiny muffin and coffee. That's it. The hotel said it includes a small kitchenette with pots and basic utensils. When we arrived there was no pots, plates, cups or utensils. When we asked the reception for them, they said they don't have! If I would have known this I would have booked another other even if it would have costed me twice as more. I wanted the option to cook simple meals on my own but it was not possible and ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry that your stay did not meet expectations, particularly with the breakfast and kitchenette. Our grab-and-go breakfast is designed to provide a convenient start to your day, and we regret that it did not meet your needs. Although kitchenware is generally available at the front desk, we regret that it was not accessible during your visit and understand the inconvenience this caused. Your feedback has been shared with our team to help ensure a better experience f... read more
Ok stay, there was a man in the front smoking weed. As well as the side. There were also children running around unsupervised, especially around the lake in the back. I let the front staff know. Little did I know it was her children she lets run around while she is working.
This property is quite neglected. Lack of maintenance, dirty floors and carpets. No overnight front desk, and suspicious traffic of people coming and going from the hotel. I would not recommend this place.
Business response:
Dear Josue, Thank you for taking the time to share your thoughts. We sincerely apologize that your experience did not meet expectations, and we understand how concerning the service issue and condition of the property must have been. Your comments highlight areas where we need to focus on improving maintenance, cleanliness, and security measures to ensure a safe and comfortable environment for all guests. Please know that your feedback is being carefully shared with our team as part of our ongoing efforts to enhance the over... read more
Habitación sucia, no limpian, el inodoro estaba malo y no ayudaon
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Major Blvd.
How is Extended Stay America - Orlando Theme Parks - Major Blvd. rated?
Extended Stay America - Orlando Theme Parks - Major Blvd. has a 3.3 star rating with 3,211 reviews.
When is Extended Stay America - Orlando Theme Parks - Major Blvd. open?
Extended Stay America - Orlando Theme Parks - Major Blvd. is open now. It will close tomorrow at 12:00 a.m.