This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, General Manager
I wouldn't stay even it were free. My stove began giving out smoke. The entire room was full of smoke and we contacted the front desk. Front desk gentlemen came and took apart the smoke detector and brought a fan to ventilate the room. My wife's lungs were burning and I began having a asthma attack. The front desk manager told us that all rooms are full and we can not accommodate. So we slept in the car. Called extended stay guest relations 4 times and nothing has been done. Plus, we found bed bugs and ants everywhere near t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not so great... The room was not the cleanest. It reeked of old cigars (supposedly a smoke free room). Never saw housekeeping. Kitchen area was grungy. The bathroom had one small light for whole room and felt more like a cave than a bathroom. Overall, it just did not meet my expectations.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. I will address this matter with my Head of Housekeeping in order to ensure changes are made immediately to solve these problems. We also regret any other inconvenience caused and sincerely hope you give us another chance to serve you better in the future. Sincerely, General Manager
Very disappointing You have to call the front desk and ask for dishes, utensils, pots, pans and a coffee pot to be brought to the room. Than wait for 2 hours before you receive them. There are no ice machines anywhere in the hotel and you will be told there are empty ice trays in your refrigerator (hope you don’t want a cold drink anytime soon). Their internet site states “A complimentary continental breakfast is served daily.” The breakfast includes oatmeal, yogurt, and breakfast bars, very disappointing they don’t even off... read more
Business response:
Donna, Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with ... read more
Staff kind, quality of the room poor. Very much appreciated the professional staff, but was extremely disappointed in the room, which smelled like old fried food. Other than that, it was clean and perfunctory. Having stayed in Extended Stay's before, this one seemed old and a little worn - I expected a bit more.
Business response:
We appreciate you being a frequent guest with our brand. We are sorry to know that we were not able to live up to your expectations and apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we regret the smell compromised your experience. We will promptly take action to rectify the problem. We hope you will consider giving us another chance to provide you with a better experience. Sincerely, General Manager
No window blinds? I wont be back. I selected a suite since it was the only option left. Room #106 was huge and nicely appointed. However, there were areas that need improvement: Bathroom- Nicotine stained ceiling; Hairs stuck to shower curtain, outside of tub and ceiling; Noisy and poorly working exhaust fan; shower would only get to luke warm nowhere near hot. paint on door peeling over a large area. Carpet not very clean, white socks quickly turned brown. No TV channel guide of guest guide in room. Room facing the East had... read more
Business response:
Timothy, I am extremely sorry that you had a negative experience here, and I assure you that all of your concerns are being taken seriously. We have no excuses to offer but we extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the better service you should always expect from us. Sincerely, General Manager
Extended stay America SUCKS The room was dirty. Crumbs in cabinets. No clean towels unless you go to desk and ask. No cleaning service. No dishes to use in the kitchen. Horrible hotel for the price.
Business response:
Ronald, we certainly apologize your stay was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, it is always available upon request for a minimal fee. We would also like to convey that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to... read more
could be a lot better it was acceptable. attitude of emplyees varied between excellant to poor
Not staying there again The room smelled like cigarette smoke. Dirty hallways with food remnants on the floor. Pest control came in to spray.
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 3.7 star rating with 2,402 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.