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Extended Stay America - Orlando Theme Parks - Vineland Rd.
- Hotels
- Orlando, FL
About this business
Location details
5610 Vineland Rd., Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok trip ... Cleaness is the main concern There is a weird smell in the room and the AC is very loud. The room is not very clean. Bath towels are very rough.
nightmare in Orlando I made the reservation and when I was there doing the check in, the front desk informed the hotel is overbooked. they don't inform you about this problem before and they don't make Hotel.com to be aware of it too. this happened with 15 guests. be careful with this hotel.
Unaware of the differences. Accidently went to the extended stay right near this one. I'd stayed at that one before. It is night and day! Wish we booked the other. Wasn't aware this one has no real breakfast, already set up kitchen, trash cans (did find one in the bathroom) or ice machine!
Simple hotel, near Universal Studios We had to change 3 rooms until we get a clean room. First room had personal itens as a dirty boot and unbrealla on the floor, second room a really bad smell of cigarrete, third room was acceptable, 30 min for this process. As the whole city was fully booked, no option to find another place...at least the staff on the front desk was helpfull..
Pulled in around 9PM on Saturday night to check in. After waiting about 15 minutes for my turn (there was only one person on staff at the desk), things only got worse. I booked two rooms and they only had me down for one room. The front desk refused to take any responsibility, blaming Expedia, despite the fact that it was clear that other customers were having booking related issues that night as well. To me, this is bad customer service, plain and simple. In the end, after 45 minutes, I was able to check in to one of the tw... read more
Business response:
Mike - The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to accommodate you and your family. There is no excuse for poor customer service, so to uphold our company's high standards, we will use this incident to teach our staff moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other bran... read more
the hotel staff did not I offer the expected service.
Decepcionante Foi decepcionante o cafe da manha, senti-me constrangido diante de minha familia. Depois de ficar em um otimo hotel em Miami, a frustacao nos olhos de meus filhos deixou-me mal.
Hotel is close to Universal Studios - the only good thing in its favor.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you appreciated our close location to attractions; however, I sincerely apologize that did not meet your expectations. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Orlando Theme Parks - Vineland Rd.
How is Extended Stay America - Orlando Theme Parks - Vineland Rd. rated?
Extended Stay America - Orlando Theme Parks - Vineland Rd. has a 3.7 star rating with 2,403 reviews.
When is Extended Stay America - Orlando Theme Parks - Vineland Rd. open?
Extended Stay America - Orlando Theme Parks - Vineland Rd. is open now. It will close tomorrow at 12:00 a.m.