Extended Stay America - Palm Springs - Airport

Business response:

Dear Archie B, Thank you for your loyalty in choosing our hotel during your visits to Palm Springs! We're thrilled to be your go-to spot and look forward to continuing to provide you with a comfortable and enjoyable stay. Your positive feedback is greatly appreciated, and we're here to ensure your future trips are just as satisfying.SincerelyHotel Management 

Business response:

Dear Jessica, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Please feel free to reach out to us directly for further ass... read more