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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was very slow, had to wait 30 minutes while the two people at the desk had a conversation. Services were not provided, such as cleaning the room during stay.
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Night before the wedding It was great to do a staycation at a nearby hotel to get the Bride to be away from her girlfriend. The bridesmaid and myself (maid of honor) stayed the night so we can get the bride to relax and focus on her wedding the next day. The only problem I had with the room was that the refrigerator stunk. It was not a nice smell. But overall a cute hotel. Pool should have been open longer so we could at least gone into the Spa.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We have also asked our housekeeping team to be more diligent going forward. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
No ice machine, no hair dryer, no in room coffee maker, no kitchen equipment, no toiletries only one thimble sized shampoo. The room was just a room and bed with towels.
Business response:
Donna, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable so feel free to reach out to them! We hope this was not too much of an inconvenience and that you will stay with us again soon! Sincerely, Hotel Management
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Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,552 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.