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Extended Stay America - Palm Springs - Airport
- Hotels
- Palm Springs, CA
About this business
Location details
1400 E. Tahquitz Canyon Way, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but totally bare bones If you’re looking for clean with absolutely no-frills this fits the bill. The bed was more like a cot, the toiletries were super cheap and the towels were about as thin as they come but everything was clean. My only complaint is that these are extended stay rooms so there are funky smells in the hallways from people’s cooking odors.
Business response:
Robert, thank you for choosing to stay with us. We are glad you liked our spotless property and comfortable beds. However, we are sorry for the issue you mentioned during your stay. We will share this concern with the appropriate individuals to improve our future guest experiences. We are committed to ensuring that we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, Hotel Management
Satisfied! The price is right and the location to the airport perfect. The employees went out of their way to be helpful. Not luxury but clean and comfortable.
The service was not good twice when I try to check out there was no one at the front desk.
Business response:
Thank you for the review of our hotel. Based on your rating, we hope you had an overall pleasant stay. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we sincerely apologize for the issues you had with our service and the inconvenience caused. We are grateful for your feedback and will address your comments appropriately with our staff to ensure this does not happen again. We hope you will return to Extended Stay America and allow us to show you the hospitality we are known for. ... read more
El hotel está bien pero tiene un par de problemas. Las habitaciones tienen un olor particular que se genera por los refrigeradores, los cuales sinceramente ya deberían cambiar. No es que estén sucios, es que son viejos, mejor no usarlos. El segundo tema es que muchos servicios del hotel parecen no funcionar como deberían: el aire acondicionado nunca funciono, la tina no se puede usar, entre otros. No está mal, pero no regresaría.
Business response:
Javier, we appreciate you being our guest and sharing your observations. We are sorry you felt our hotel, especially rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Looked very elegant outside. All appliances were extremely nice to have access to. Everything worked and was clean. The staff, in particular — Tamika - were excellent. Tamika was a real stand-out and was so friendly and professional. A real asset to ESA.
Everything was very poor quality. Shabby rooms, poor quality paper products and linens, dated furniture. No hair dryers, 4 cheap hangers one of which was broken. Awful lobby, horrible grab and go.
Business response:
Sheila, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Palm Springs - Airport
How is Extended Stay America - Palm Springs - Airport rated?
Extended Stay America - Palm Springs - Airport has a 3.3 star rating with 2,552 reviews.
When is Extended Stay America - Palm Springs - Airport open?
Extended Stay America - Palm Springs - Airport is open now. It will close tomorrow at 12:00 a.m.