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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The doors, I had to use my key several times and it didn’t work. Then I went to the front desk and they changed the battery I guess and I continued to have the same problem.
Business response:
Dear Guest, Thank you for bringing the issue with the room key to our attention. We sincerely apologize for any frustration this caused during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Sincerely, Hotel Management
Great
Free parking could be included in reservation
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad you chose to stay with us and appreciate your input regarding parking. We apologize that this aspect of your visit did not meet expectations, as we understand how convenient and seamless access to amenities can enhance a stay. Your comments have been shared with our team to help guide improvements. We hope you will consider returning in the future, giving us the opportunity to provide an even more enjoyable and accommodating experience during your next visit. Since... read more
The room was clean with a few minor objects that needed to be swept up. The check in was fast and problem free. Unfortunately it was after a major snowstormn
Business response:
Dear Guest, Thank you for sharing your experience—it's great to hear your arrival process went smoothly and without complications. We appreciate you choosing Extended Stay America and taking the time to leave feedback. We’re glad your stay was comfortable overall, especially given the challenging weather conditions during your visit. Your comments are valued and help us continue improving. We hope to welcome you back again under calmer circumstances in the future. Sincerely, Hotel Management
Yes
Business response:
Thank you for your feedback
Business response:
Thank you for the feedback
My pros: Check in was quick. The person at the front desk was extremely nice! The room was comfy. My cons: I was not informed that there would need to be a $100 deposit made until I arrived, AFTER I had already paid for my room. I also booked a king room but got a double queen instead. One of the reasons I booked here was for the kitchen amenity. Once we arrived, we requested the pots/pans and other kitchen utensils only to find out that there was everything EXCEPT pots and pans available which we had to refuse since we had ... read more
Business response:
Dear Guest, We are glad to hear that your check-in was smooth and that you found the room comfortable! Thank you for choosing Extended Stay America and for sharing your detailed feedback. We apologize for any confusion regarding the deposit, room type, and kitchen amenities, and appreciate your patience. Your comments help us improve, and we hope to welcome you back for an even more seamless and enjoyable visit in the future. Sincerely, Hotel Management
The room needs to be upgraded the table was loose the bathroom looked horrible the sink look like it's not cleaned but I know it was the refrigerator is old and it said call downstairs for pots pans and eatery we call and they didn't have any and it need to be told before booking we have to put a $100 deposit and pay for parking
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that certain aspects of your room and amenities did not meet your expectations and apologize for any inconvenience this caused during your stay. Guest comfort and satisfaction are very important to us, and we have shared your feedback with our team to guide ongoing improvements. We appreciate your visit and hope you will consider returning in the future, allowing us the opportunity to provide a more comfortable, well-equipped, and seamless experien... read more
Breakfast could have been better selections and you need cooking utensils to cook
Business response:
Thank you for your feedback
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,566 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.