Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Dear Stephanie, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear John, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return here. Have a wonderful day, and travel safely.Sincerely,Hotel Management 

Business response:

Dear Mario, Thank you for staying at our hotel. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have... read more