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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel using my cell. It says free shuttle from airport. After I booked, it says shuttle service from 5am. We arrived at midnight so had to take a taxi. When we leave at 5am, the front desk person tried three time to contact the driver, still no show. We then had to take a Lyft.
Business response:
Yongjun, thank you for selecting us. Although your overall rating suggests you had a comfortable stay with us, we would like to sincerely apologize for the issues you had due to the shuttle service. Your feedback is discussed with the team to improve our service levels moving forward. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Every time I walked into the hotel lobby it smelled like marijuana. It was quite uncomfortable to be greeted with this when I entered the hotel.
Business response:
Tee, thank you for your review. We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the smoke smell. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Good and good for the price, large room. This was my first time here and honestly the reviews almost made me change my mind. I mean the room was big, bed was comfortable, it was quiet and the kitchen area is a huge plus just have to bring your own dishes we using paper utensils. No issues at all the room was good yes the drawers are a lil run down but i didn't need to use them anyway. Good stay.
Business response:
Lanora, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our accommodations, amenities, as well as the value we offer. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Enjoy the location because of staff at both locations near the airport. Would love fruit as a breakfast option.
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our proximity to the airport and that the attentive service provided by our associates added to your joy. We value your suggestion and hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Our stay started out not so great the room was Smokey and cold bathroom shower curtain was dragging on the floor the closet curtain was torn, 1 mirror in the room and beds were hard to sleep on. This room was awful. The next day we went down stairs explaining our bad experience with the front desk agent from last night the morning front desk agent moved us into a better room only thing with the new room no closet curtain and one of the beds when you sat down it kept coming up. The maids need to clean the wall and sweep by th... read more
Business response:
Margaret, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,083 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.