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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was comfortable felt at home and at peace
Business response:
Williagnes, thank you for your excellent review of Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Hallways were dirty and smelt like smoke no pots and pans toilet stopped up
Business response:
Thank you for your review of your stay. We apologize for the issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping and maintenance teams for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
It was comfortable and felt at home
Business response:
Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
I booked this hotel using my cell. It says free shuttle from airport. After I booked, it says shuttle service from 5am. We arrived at midnight so had to take a taxi. When we leave at 5am, the front desk person tried three time to contact the driver, still no show. We then had to take a Lyft.
Business response:
Yongjun, thank you for selecting us. Although your overall rating suggests you had a comfortable stay with us, we would like to sincerely apologize for the issues you had due to the shuttle service. Your feedback is discussed with the team to improve our service levels moving forward. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Every time I walked into the hotel lobby it smelled like marijuana. It was quite uncomfortable to be greeted with this when I entered the hotel.
Business response:
Tee, thank you for your review. We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the smoke smell. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 4.2 star rating with 1,059 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.