Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Thank you for the fantastic review of the Extended Stay America. We are thrilled to read our associates made such a wonderful impression. Our team, especially Asani will be glad to know their efforts were key in making your stay with us enjoyable. Thank you also for your feedback, and we hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and reviewing your experience. We are sorry we missed meeting your expectations while you were here. Your candid feedback will help us to improve the experience for all of our guests. We also apologize for the situation you described regarding excessive noise from other guests of the hotel. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We hope you will allow us another opportunity to provide you with a better stay. Sincerely, Hotel Management 

Business response:

Dear Shadell, thank you for choosing Extended Stay America and for the excellent rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Derek, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

James, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Richard, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Williagnes, thank you for your excellent review of Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for your review of your stay. We apologize for the issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping and maintenance teams for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management