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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is clearly old(er) but it is maintained. Surprised that it had NO bar or resturant. For an "extended stay" facility; you had to request any and all extended stay items such as a coffee pot, cups, silverware, etc.....There was not even a single glass in my room when I arrived. I was told that there was NO daily cleaning service which was OK but I had to get clean towels from the front desk. Staff gets an A+ but hotel only gets a C.
Business response:
Catherine, thank you for your feedback. We are sorry you were disappointed with our in-room amenities as well as our Housekeeping policy. Kitchenware for your use is kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Meanwhile, we are reviewing this with our front desk team and have asked them to make sure we communicate these policies more clearly going forward.... read more
We really liked the extended stay option. The staff were really nice. The air conditioning was perfect and did not set my husbands allergies off like some do. We wish there had been different options of cable channels. Also we wish they had informed us of a double payment we made for our room, instead the whole reimbursement time took quite awhile.
Business response:
Fran, thank you for your review of Extended Stay America. We are glad you had a pleasant time here and that you liked our courteous service. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Dwayne, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The location is good, but the bed was uncomfortable. So the night was a little rough.
Business response:
Thank you for staying at our hotel. We are pleased to know you loved our ideal location, but we are sorry you were not comfortable with the mattress. We wish we could have addressed these problems while you were here, had we known. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room smelled as if the floor had been wet refrigerator wasn't clean & room is outdated.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Barbara, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Rooms has very little insulation between them and I could hear the people in the next room very clearly. The "free" breakfast consisted of coffee, tea, and some packaged muffins. It might as well not been offered at all.
Business response:
Mikey, thank you for staying at our hotel. We are sorry for the noise issue you experienced during your visit and that you were unhappy with our grab-and-go breakfast offerings. Your concerns will be shared with our brand leaders to determine new breakfast offerings. Thanks again, and we hope to host you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 4.1 star rating with 1,006 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.