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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my third floor room had no hot water and the place flooded with sketchy people. looks more like a half house then a hotel. smh never ever in history will I go back to this hotel!!
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the lack of hot water and concerns about the environment, and we understand how upsetting this must have been. Guest safety and comfort are our top priorities, and your observations will be carefully reviewed as we work to enhance our facilities and overall experience. We appreciate your input and hope you might consider giving us another opportunity to provide a more secure and pleasant stay. Si... read more
For one the room kitchen was not stocked no cooking utensils no plates nothing also the room had bugs I called and was to get a refund and that never happened so to be happy with this place not at all I will never book here again
Business response:
We are sorry to hear that you did not enjoy your stay at the hotel. Extended Stay America does provide all necessary kitchen items that can be borrowed with no charge during your stay. For a list of items, this is located on our main website and in the room for selections. We do not like any creatures unwanted in our hotel. Pest control did a thorough evaluation of your room and was cleared with no sign of any harmful bugs and also not even an ant. Thank you for choosing Extended Stay America hotels and hope to see you in th... read more
Saw two cockroaches in the room... loud noise from ac allllllllll night long. bathroom only had one tiny bottle of shampoo no soap. would love a refund
Business response:
Dear Cyndill, Thank you for sharing your experience with us. We are truly sorry to hear about the inconveniences you encountered during your stay and understand how frustrating this must have been. Your feedback is extremely valuable and has been shared with our team to help guide improvements in our accommodations and amenities. We sincerely hope you’ll consider visiting us again so we may provide a more comfortable and satisfying experience in the future. Sincerely, Hotel Management
Bad smell room and window was dirty
Business response:
Dear Jean, We sincerely apologize for the unpleasant odor in your room and the condition of the window. Providing a clean and comfortable environment is a top priority, and we regret that we did not meet that standard during your stay. Your comments have been shared with our housekeeping team for immediate attention and corrective action. We are actively working to ensure all rooms are thoroughly inspected and maintained before guest arrival. Your input is truly appreciated and helps us improve. We hope to have the opportuni... read more
Dissatisfied with out stay We booked for a queen size bed and it obviously was not a queen size bed. i asked the front desk and the lady informed me in a matter of fact way that all their beds are queens. There was no way but said ok. It was also obvious that they do not thoroughly clean rooms. There was dust and dirt in the corners. Dust bunnies under the bed. They did not have a coffee pot or anything, they just stated that you would have to get all those items from the front desk. All night, all we could smell was marijua... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the bed size, cleanliness, and the lack of amenities. We take your concerns seriously and will address these matters with our team to improve our services. Regarding the odor, we also reinforce our non-smoking policy and will take further steps to ensure a comfortable environment. We hope to have the chance to welcome you back and provide a better experience next time. Sincerely,Hotel Management
Sleep on the street before you sleep in this place it's disgusting
Business response:
Dear Guest, We are disappointed to learn that we may have overlooked a few issues in preparing your room, and we sincerely apologize for the inconvenience this caused you. We will discuss this with our housekeeping staff, and steps will be taken to ensure this is not repeated. Please consider giving us a second chance to regain your trust the next time you are in the area!Sincerely,Hotel Management
There was a shot stain on the bed, medicine on the floor, pee on the toilet and rubber gloves left behind. Not to mention the stains on the pillows
Business response:
Dear Karen, We sincerely apologize for the unacceptable condition of your room. Cleanliness is a top priority, and your experience does not reflect our usual standards. We appreciate you bringing this to our attention, and we will immediately address these concerns with our housekeeping team to ensure better quality control. Your comfort matters to us, and we hope you’ll give us another opportunity to provide a much-improved stay.Sincerely,Hotel Management
Stay away from this disgusting place. The hotel was run down, filthy, smelly, and appeared to be serving as a shelter for homeless people, with many of the residents just wandering the halls. When I entered our room, I saw several cockroaches in the kitchenette. We could not stay, and the front desk person said I could get my money back "guaranteed" but I had to call hotels.com because I booked through them. Hotels.com spoke to the hotel manager and told me I could get back one of two nights only. This is a rip off from a ho... read more
Business response:
Dear Paul, We regret that your stay did not meet expectations. Cleanliness and guest comfort are our priorities, and we take your concerns seriously. We apologize for any miscommunication regarding your refund. While our hotel accommodates a variety of guests, we strive to provide a safe and welcoming environment for all. We appreciate your input and hope to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.