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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay - BUGS! There were bugs everywhere. I want a refund! I had to leave the hotel in the middle of the night because they didn't have another room for me. I need to be contacted immediately!
Business response:
Dear Peter, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Roaches in bathroom tub property wasn’t clean scum around tub. Best value for your money right!
Business response:
Dear John, Thank you for staying at our hotel during your recent visit to the area. We aim to offer our guests a relaxing and rejuvenating experience, and we recognize the importance of clean accommodations. We apologize that your stay did not meet our standards. We will address this with our team, and we hope you will give us another opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Bed was horrible and pillows were even worse.
Business response:
Dear Alex, Thank you for choosing us. Our main focus is always to make our guest comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with the comforts of the bed and pillows in your room. Your remarks are shared with our concerned team to check and improve. Please allow us to regain your trust and make your next stay with us flawless.Sincerely,Hotel Management
The person at the front desk is very negative and the place stinks.
Business response:
Dear Ha, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, we shall share your remarks with our housekeeping team to ensure the entire area is clean as per our set standard. Although your experience is not typical, we have ... read more
Terrible hotel, not worth your time or money! I didn't even stay and was charged. I booked a reservation in the car on my way to the hotel. Upon arrival I walked in and was so disappointed. The the hotel reeked of cigarette smoke. The front desk staff was very friendly, professional, knowledgeable and was very accommodating. However, after reading a sign at the front desk that stated there is a $250 fine for smoking in the room when the entire hotel smelled of smoke and after surveying the hotel surroundings I declined to co... read more
Business response:
Dear Michelle, Thank you for letting us know about your experience. We understand your frustration due to the billing-related issues and take feedback like yours very seriously. We are grateful for the opportunity to connect with you. Also, we regret the smell concerns you mentioned and share them with our housekeeping team for improvement. We assure you that we will reach out further to resolve your problems to your satisfaction. Please return, and we will serve you with better hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.