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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly wasn’t my cup of tea. Easy to find but services were not great for me. Was late when I arrived and it was super icy out, when I was leaving almost fell a couple of times to do poor maintenance. The room was ok, sheets had stains on them and towels were rough. Grateful I travel with my own bedding and towels. Room was honestly too much for what it offered.
Business response:
Dear Nicole,Thank you for sharing your feedback. It’s unfortunate that your experience didn’t meet your expectations. Safety and guest comfort are priorities, and your comments regarding the outdoor conditions and linens will be shared with the team to ensure continuous improvement. Your perspective is valuable, and efforts will be made to enhance the overall experience for future stays.Sincerely,Hotel Management
$150 room deposit They stole $150 deposit from me! It’s more than the cost of the room. I’ve never paid a room deposit ever! I’ll never stay at any of their properties or use hotels.com again!!!
Business response:
Dear Richard, Thank you for your feedback. We sincerely apologize for any confusion or frustration regarding the deposit. The deposit is a standard policy at our property, intended to cover any incidental charges, and it is fully refunded after your stay, provided there are no damages. We understand your concerns and would love the opportunity to clarify the process. We hope you will reconsider staying with us in the future, as we value your feedback. Welcome back! Sincerely,Hotel Management
Roaches There were roaches in both the bathroom and the main bedroom area.
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced in your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known fo... read more
In the room there was dirt on the floor, hair in the tub and pee on the toilet seat. The room stunk of stale cigarettes and someone was clearly smoking in one of the rooms nearby. I asked a member of the staff to clean the toilet and she came right away and was very friendly. However, I wasted 3/4 of a bottle of antibacterial spray on the bed and surfaces. They also charged me $60 for my dog when my dog is cleaner than the hotel. This hotel is way overpriced for what it is.
Business response:
Dear Leigh,Thank you for sharing your concerns. It’s disappointing to learn about your experience and the issues you encountered with cleanliness and odors. While it’s reassuring to hear that staff responded promptly and courteously, it’s clear that your stay fell short of expectations. Your feedback is valued and will be used to address these matters and improve the overall guest experience.Sincerely, Hotel Management
I would not recommend this hotel for anyone.
Business response:
Dear David, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we will review them with our team to ensure we address the issues you faced. Our goal is to provide a comfortable and pleasant stay for all our guests. We appreciate your insights and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Get an exterminator ASAP First I had to get checked in and you only can use a card your location is not convenient for people without vehicle once I finally get checked in I couldn't get relaxed because of the roaches around the room coming out the air conditioner and kitchen so I had to keep my belongings altogether on the table away from the wall then I had to keep checking me and my family beds to make sure none was crawling on us while laying down my kids were afraid to sleep underneath the covers because of the bugs we ... read more
Business response:
Dear Diane, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced, including the presence of pests and the inconvenience related to the location and amenities. This is not reflective of our standards, and we are addressing these concerns with our team to prevent future occurrences. Your comfort and safety are our top priorities. We appreciate your input and hope to improve our services for your better experience in future.Sincerely,Hotel Management
Spotty wifi, some lights in the room didn’t work, the key for the door didn’t work even after several resets, there were no other rooms available to change to, sparse breakfast.
Business response:
Dear Juan, Thank you for your feedback. We apologize for the inconvenience caused by the spotty WiFi, non-functioning lights, and door key issues. Your experience is not reflective of our standards, and we regret the lack of alternative rooms and limited breakfast options. We are taking immediate steps to address these concerns and improve our services. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
First room they put us in, the door didn’t open. Back to get working key card. Then the bathroom light didn’t work well, and wasn’t set up- no soap etc. Back again and got room switched to across the
Business response:
Dear Guest, We sincerely apologize for the multiple issues you encountered with your room. It is unacceptable that you experienced problems with the door, bathroom light, and amenities. We are addressing these concerns with our team to prevent similar issues in the future. Thank you for your feedback, and we hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.