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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THERE WERE ROACHES ON THE COUNTERS, AND KILLED SEVERAL OTHERS THAT CAME UP FROM THE TUB DRAINS. There was a dead roach in the lobby. DO NOT STAY HERE UNLESS YOU WANT TO PAY ALMOST 200 for FILTH!!!!
Business response:
Dear Judy, We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards of cleanliness and guest comfort. We understand the frustration and disappointment caused by encountering roaches in your room and lobby. Please know that we take your feedback seriously and will address this matter with our pest control and housekeeping teams immediately to ensure such incidents do not recur. We appreciate your understanding and hope you will reconsider staying with us in the futur... read more
Terrible No ice machine. Room was small. Dark and smelly hallways. Vending machines had zero prices and asked for 3.25 per bag. Worst stay I have ever had
Business response:
DearThomas, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay. The absence of an ice machine, the condition of the hallways, and the vending machine issues do not reflect our standards. Each room has a full-size refrigerator for your convenience, but we understand this did not meet your expectations. Your feedback is invaluable, and we are committed to addressing these concerns to improve our services. We hope you consider giving us another chance to provide you wi... read more
It’s important to aggregate data when choosing hotels and I regret I didn’t do that here. When I entered the room the first night there was debris on the kitchenette countertop and the refrigerator. The next night I found a cockroach near death on the floor in the middle of the kitchenette. The bathtub spigot was detached from the wall and there were rust stains visible in the gap between the wall and the spigot. I had another night in the property and left one day early rather than stay another night in the room despite hav... read more
Business response:
Dear Benjamin, We sincerely apologize for the distressing experience you encountered during your stay. The cleanliness and maintenance problems you described are unacceptable and not reflective of our standards. We regret the inconvenience and discomfort caused, and we understand your decision to leave early. Please know we are taking immediate steps to address these concerns, including reviewing our housekeeping and maintenance procedures. Your feedback is invaluable in helping us improve our services. We hope you will cons... read more
Cockroaches
Business response:
Dear Matt, Thank you for choosing us. Ensuring a clean and pest-free environment is a priority, and we are deeply sorry for falling short of this standard. Immediate action will be taken to address this issue, including thorough pest control measures. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please accept our sincerest apologies for any discomfort caused. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel M... read more
Roaches in the rooms
Business response:
Dear Cecilia, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve.Sincerely,Hotel Manage... read more
It smells like smoke and mold. There were roaches in the bathroom. Customer service was very nice.
Business response:
Dear William, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the smell and cleanliness concerns. We take these matters seriously and are actively addressing them with our housekeeping and maintenance teams. We appreciate your kind words about our customer service. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management
This hotel desperately needs an exterminator The hotel was run down. The bath and floors were filthy. Late at night, we heard animals crawling through the walls. The staff themselves were friendly, but the hotel is in desperate need of an overhaul and exterminator.
Business response:
Dear Morgan, Thank you for sharing your experience with us, and we apologize for the issues you encountered during your stay. We take your feedback seriously and are addressing the cleanliness and pest concerns immediately with our housekeeping and maintenance teams. Your comments are valuable as we work towards improvements. We appreciate your kind words about our staff and regret any inconvenience caused. Please consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.S... read more
The room was a decent size and I like the large fridge but the sink did not drain well and there was stopper in the sink. The front desk greeting was the worst I have ever received.
Business response:
Dear Dorothy, Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the sink drainage and front desk experience. Guest satisfaction is important to us, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,799 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.