Extended Stay America - Philadelphia - Exton

Business response:

Carolyn, thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our city. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful comments about our hotel and service. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Rebekah, we appreciate you taking the time to leave your rating and are happy you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have shared your feedback with the respective teams, and we are working with them to fix the issues you outlined. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you overall enjoyed your stay and found the staff friendly and professional. However, we regret your disappointment with the television channels. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management