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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Drains in the bathroom drained slow, shower drain had hair or something in it, 2 of 3 chairs in the room were broken, oven burners covers were rusted more than an old car
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have shared your feedback with the respective teams, and we are working with them to fix the issues you outlined. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The selection of the tv channels could be better. When Fox News was on, I was able to get the full coverage. Lately the TV channels are nothing but forensic files.. not even regular CBS, WHYY. The managers and front desk staff are always very courteous and helpful. Wish rates went back to $50/pm. Kathy
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you overall enjoyed your stay and found the staff friendly and professional. However, we regret your disappointment with the television channels. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Management and staff were AMAZING. Went for one night, ended up stays 3.
Business response:
Thank you for your five-star review of Extended Stay America. We are thrilled to know you had a comfortable stay and that our courteous associates left a remarkable impression by delivering you with exemplary service. Your compliments will be shared with the team. Thank you once again for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
Location is convenient for traveling. Staff is friendly and rooms are clean & comfortable.
Business response:
We appreciate you for sparing some time to share your experience online. It was a pleasure knowing you liked the service provided by our courteous associates and that you found our location convenient for your needs, which made your stay with us an excellent one. Your rating is highly appreciated, and we look forward to serving you again soon at Extended Stay America. Sincerely, Hotel Management
Crystal raheim It was money well spent. We understand that nothing is perfect but pretty much only have one complaint. Is that the man above us kept us up all night. We will recommend next time we will stay on the top floor so we can actually get some sleep. As I'm writing this to you at 5:30 in the morning he is still making noises lifting weights or whatever slamming doors rearranging furniture bowling I don't know what he's doing but we did not sleep besides that the stay here was exceptional and so was the staff. The man... read more
Business response:
Crystal, we are pleased to know you were happy with the most aspects of your stay at our hotel. However, We are very sorry you were not able to experience a quiet stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you once more from all of us at Extended Stay America. We hope to see you again soon! Sincerely, Hotel Management
The other hotel guests were very rowdy and loud quite late and made me feel uncomfortable and made it difficult to sleep.
Business response:
Barb, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you once again, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 4.2 star rating with 694 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.