Extended Stay America - Philadelphia - Exton

Business response:

Thank you for your recent stay at Extended Stay America and for bringing along your furry friend! Pets are always welcome at our hotel, sowe are thrilled you and your pet enjoyed your stay with us.We areglad our convenient first-floor suite was perfect for you and your pet to enjoy your stay with us. Thank you once again for your terrific feedback. We hope to welcome you and your pet back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay at Extended Stay America. We are glad to read you had an overall pleasant visit and liked the kitchenette in your room. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Kim, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We apologize as your room was not in a spotless condition and regret the inconvenience caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you back in the future for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. Although from the rating it seems overall you had a pleasant stay, we are sorry for the odor issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Eric, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Diane, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management