Extended Stay America - Philadelphia - Exton

Business response:

A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. Your feedback is noted and it will help us deliver better service to our future guests. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the cleanliness issue you encountered in your room and regret not meeting your expectations with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, we have shared your concerns with the housekeeping team to be more diligent with their efforts. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. We hope you consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. Your feedback regarding the fridge will be shared with our team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Jason, we are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management