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Extended Stay America - Philadelphia - Exton
- Hotels
- Exton, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
877 N. Pottstown Pike, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is a bit unkept but the staff is friendly.
Business response:
Thank you for your review. Although you liked our friendly staff, we apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We hope to see you again for a better experience. Sincerely, Hotel Management
Great GM GM and colleagues impeccable! Wonderful mannerism and professionalism. Caring individuals. Thank you for a nice stay.
This is a very basic property. It has all that I need - a clean room, comfortable bed, and a hot shower. They should not advertise a Continental breakfast. It's just coffee and a little muffin.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are happy that overall, you enjoyed your stay and our spotless, comfortable accommodations. However, we are sorry you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your comments, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you again, and we hope you will consider to revisit us. Sincerely, Hotel Management
Close and convenient to our destination. Reservations were easy and price was right
Business response:
Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We are also happy to know you found us to be a fair value. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Sincerely, Hotel Management
Average I wasn’t too pleased with the cleanliness of the room. Trash from the previous guest was left in the bathroom. There were also stains on the shower curtain.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Desk staff were not very cordial or knowledgeable about the area
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. Your feedback is noted and it will help us deliver better service to our future guests. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Not very clean. The garbage in my room wasn’t emptied before we arrived. The breakfast was very sparse
Business response:
Thank you for the feedback. We are sorry for the cleanliness issue you encountered in your room and regret not meeting your expectations with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, we have shared your concerns with the housekeeping team to be more diligent with their efforts. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Exton
How is Extended Stay America - Philadelphia - Exton rated?
Extended Stay America - Philadelphia - Exton has a 4.2 star rating with 685 reviews.
When is Extended Stay America - Philadelphia - Exton open?
Extended Stay America - Philadelphia - Exton is open now. It will close tomorrow at 12:00 a.m.