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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is awesome and the staff was all very sweet and friendly. The hallway smelled of urine though. It took a long time to get basics like towels and bedding. Not the staff's fault...they are clearly under-resourced. They did the best they could with what they had to make our stay as pleasant as possible.
Business response:
Dear Guest, Thank you for being our guest and informing us about your stay. It is good to know you had a pleasant stay. However, please accept our apologies for the difficulties impacting your time with us. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Good hotel - no frills. The hotel was clean and the room was nice. It was quite loud, and the refrigerator made a significant amount of noise. My biggest critique is that the listing was not accurate. There was no gym on site, even though it was listed as an amenity. When I asked the front desk, they did not seem to care.
Business response:
Dear Guest, We appreciate you taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Property could use some updating, new carpets or get rid of them. There were a few ants in my room but other than that a good experience.
Full kitchen
Business response:
Dear Douglas, All of us here at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments. We appreciate you mentioning how convenient it was to have a kitchen in your suite, as this is an essential feature for many of our travelers. We provide our guests with the perfect home away from home, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
The property was nicer than I expected but the room had some run-down aspects, although very clean except for the tub/shower which had some issues (peeling paint inside the tub, oddly; and it had peeled and clogged the drain). The hairdryer was not working and was coming apart. The kitchenette was wonderful. The bed was comfortable. It was pretty quiet but we could hear the person above us get up at 3 a.m. both nights. The area was nice. The staff was efficient and professional, if not overly friendly but they met a smile wh... read more
Business response:
Dear Eric, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. Also, we appreciate your comments about what you enjoyed during your visit, most notably your room, our friendly staff, and the location. We look forward to welcoming you back the next time you are in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 4.2 star rating with 1,358 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.