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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property sermed an old property they try to maintain it with spending less money bur the suites are good for somebody decides to stay for a long time and cook by herself because the king size bed suit had a good kitchen with a large freezer,refrigerator, stove and cabinets .
Business response:
Dear Shila, Thank you very much for reviewing your recent stay at our hotel. We appreciate your compliments on sharing your positive thoughts about the suite. However, we are sorry for not meeting all expectations. Your feedback is valuable to us as we strive to improve every visit, and your comments about the need for updating are shared with our management team, and we will implement many upgrades to our property! Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope ... read more
Nothing to add
Difficult We hecked into room 233, which was questionable cleaned recently...there were dust on the phne, the kitchen floor was sticky, the bath exhaust fan was working, the fan in ac unit has a faulty bearing which was noisy when running and finally, found roaches at several places in room. We were moved to room 252 which had a mouse trap behind tv stand. The refrigerator had a clunky sound from it while running.
Business response:
Dear Charles, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Staff is very friendly and helpful
Business response:
Dear Orlando, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America, and we hope to welcome you again soon.Sincerely,Hotel Management
All of the staff were above and beyond helpful! Rachelle or Stacy I believe? The manager suppose front desk? Awesome...thanks I really enjoyed.
The staff did not make any eye contact with me when I checked in. The hallway smelled like urine and weed. The bathroom sink faucet hardly put out any water. There were no blankets on the beds or in the room (in January). But it was quiet and it was only for one night, so it sufficed.
Business response:
Dear Gayle, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless stay you... read more
Convenient and a bargain for my short stay.
Everything was great but some guests were so loud it was annoying. Kids stomping all day and evening . Awful
Business response:
Dear Martina, Thank you for reviewing your stay at Extended Stay America. We are pleased to read you were happy with your time with us. However, we are sorry for the noise concern you encountered. Please return soon for another enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 4.2 star rating with 1,288 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.