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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jenny's June 20-22 Stay Staff was super helpful. Room had full kitchen set up and you ask for what you need. Got a coffee maker and dishes for the bit of food I would eat in the room. Refridgerator was full apt. size so could hold lots of groceries if staying any length of time. Room was very large and closet spacious and drawer space excellent. Bed was very comfortable.
Things change The stay started bad, the room was not very clean, hotel was a little sub par clean. Fire alarm went off at 130 am, multiple issues. After a call to the general manager, hotel was instantly turned around. Even ended up staying the next week.
Business response:
Dear Timothy, We apologize for the initial issues you encountered. We are pleased our general manager was able to quickly address your concerns and improve your stay. Thank you for giving Extended Stay America another chance, and we look forward to welcoming you back.Sincerely,Hotel Management
I liked that it was across the street from a really nice walking park and playground. I didn't like that there was no lobby area to sit and wait after arriving early and before check-in time. I also didn't like that there was no 24-hour available coffee or in-room coffee maker. For a unit with a kitchenette, to have no coffee maker is a true oversight. I imagine we could have requested one, like we did for dishware, but I'm not sure about that. Also, the coffee ran out before the end of the breakfast service time and both co... read more
Room was not very clean
Business response:
Dear Christine, We appreciate your feedback. Ensuring a clean environment is a top priority at Extended Stay America. We apologize for any shortcomings you encountered during your stay. Your comments will be addressed with our housekeeping team to ensure we maintain our high standards. We hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management
Very accommodating with our late check-in.
Average stay The checkin process put me off. The door was locked when I arrived. The attendants saw me and spoke to me through the locked door instead of opening it to speak to me. My bathroom sink leaked.
Business response:
Dear Emily, We appreciate you sharing your experience with us. We deeply apologize for any inconvenience you encountered during check-in and for the issue with the bathroom sink. Your feedback is valuable, and we'll address these concerns with our team to ensure such service lapses are not repeated. While we continuously strive to provide top-notch hospitality to every guest, we are sorry for falling short in this instance. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay soon.Sincer... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,451 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.