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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My hotel stay experience. My stay is Amazing here, The hotel building inside and out side is clean and WoW! Especially the hotel room I'm staying in is so clean & beautiful, The hotel staff here are wonderful and so helpful they sure show good hospitality & comfort that's for sure.
Business response:
Matthew, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Building was clean, but bathroom was in need of repair shower didn’t work, hair dryer also not functional. Toilet you had to take the lid off the tank in order to flush. Not to mention when checking out the employee was not friendly and had to ask to speak to the manager and she also was not pleasant.
Business response:
Thank you for being our guest. We apologize for the maintenance issue you encountered in the bathroom. We have asked our team to address the problems you outlined. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Two thumbs way way up Really clean
Mini fam trip The staff is friendly and efficient. Didn't feel like a hotel, it felt more like my first apartment. I was comfortable and will definitely be staying here again
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I didn’t have a trash can in my room. I also didn’t appreciate the check-in process. Their staff could use some more training on being pleasant.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, your feedback regarding your room will be shared with our housekeeping team. It was our pleasure to accommodate you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
The staff was very nice compared to previous hotel I booked. That’s why I changed location. I prefer to be treated with respect than treated poorly.
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,510 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.