Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, your feedback regarding your room will be shared with our housekeeping team. It was our pleasure to accommodate you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you were pleased with our well-appointed accommodations and that our location worked well for you. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management 

Business response:

Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for reviewing your experience. we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management