Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Lester, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong and take appropriate actions. We value you as our guest and regret the inconvenience caused. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope you will give us an opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Felicia, thank you for being our guest and for your gracious rating. It was a delight to read you were impressed with our well-maintained property and that you were satisfied with our services. However, we regret the inconvenience caused due to the unpleasant incident. We will review this scenario with our security team. We thank you for selecting Extended Stay America and look forward to serving you again. Sincerely, Hotel Management 

Business response:

Sykinah, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Alyssa, thank you for choosing our hotel. We are sorry for the cleanliness issue and odor you encountered in your room. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management