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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I travel, I look at more than convenience however, during this trip, that was our primary concern. The overall property could have been cleaner if more care was taken. Carpeting in hallway smelled, room carpeting was soiled, bathroom floor was not freshly mopped and tub drain was clogged. Each room had a kitchenette but there were no dishes, cups, silverware. Had to go to front desk. When I returned to my room with my bag of "supplies" i chuckled to myself when I saw only 1 fork and 1 spoon.
Business response:
Carolane, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, an... read more
5/5! It was a pleasant stay with absolutely zero issues!
Different atmosphere Was just a one night getaway.
Business response:
Jeri, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to earn your perfect rating. Sincerely, Hotel Management
Check in took far longer than any other hotel chain Room was fairly clean but looked like it may not have been used for some time door lock sometimes failed to work properly No bath towels or wash cloths. Only hand towels to use for bathing Shower would not turn off fully. Water continued to run all night Nobody present for checkout
Business response:
Daniel, thank you for being our guest and sharing your experience with us. We are pleased you choose to stay with us. However, we are sorry for not providing you with a memorable experience. We appreciate your constructive feedback and have shared it with the respective teams for improvement in our service delivery. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The room had roaches.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,510 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.