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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The romm was clean but no amidaments. No coffee, no note pads, nothing but 2 small bars of soap. Okay for me since I was alone but Moma would not have been happy. Also stated that there was a breakfast. If you cal having coffee and granola bars breakfast then I guess they qualified. Only one night, found a great diner for breakfast so all was good!
Business response:
Frank, thank you for your candid review. We are pleased to know that your overall stay with us was nice! Although we are sorry for your disappointment with in-room amenities, please know that in-room amenities are always available at the front desk upon guests’ request. We would like to host you again whenever given a chance. Sincerely, Hotel Management
If it weren't for the staff, I would give a 1 rating. There was 1 housekeeper working so wait time to check in was about an hour. Check in staff signed person in then cleaned room, etc. Great job to them. They were amazing! Microwave door broken - would not close and light stayed on-had to unplug. Hole in wall by door stopper. No light bulb in lights. Badly caulked bathtub and dry paint EVERYWHERE. No shower curtain...found it in the closet...had to fight with broken sliding doors to get it. Bath tub floor creaked LOUDLY whe... read more
Business response:
Anita, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
The staff, in spite if the conditions they worked within were exceptionally friendly. However, there were several aspects of the facilities that were noticeably dirty, access to the parking area was limited because the doors didn't work with the room keys nor was the entire back part of the building.
The rooms are nice. The customer service sucked with one off the employees. When we checked in around 5:30 our room was not ready we waited 15-20 minutes. The nice employee apologized meanwhile the nasty lady came back to check us in. I guess I was taking to long she was tapping her fingers on screen, body language nasty. The customer in front of me she was ruined to them as well. Once I was completely checked in the nice one apologized again and told me to have a good night while the other one still looked at me nasty. Busy... read more
Business response:
Raven, thank you for staying with us and for your candid review. We regret the wait time you encountered during check-in and apologize for the unprofessional behavior of one of our front desk associates. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,510 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.