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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tub in bathroom was my only issue by the hk not performing basics but other than that stay was comfortable,
Business response:
Blaine, thank you for taking the time to review your stay with us. We are happy you had an overall pleasant stay with us. However, we are sorry about your experience regarding the tub and have brought this to the attention of our housekeeping for review and action. We do hope you give us another chance in the future to redeem ourselves. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Friendly help room fairly clean pretty quiet until the contactor got sawzall down the hall one morning around 700in the morning probably shouldn't let them start till 1100 at or around check out time so your customers don't to listen to the pounding and sawing going on, yes I realize thisI has to be done but waite till check out times so your contractor will have short days not your problem hire more people to get it' done quickly
Business response:
We appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked your clean room and that you were impressed with the friendly service provided by our team. However, we regret your sleep was disturbed in the morning. Your suggestion is appreciated as it helps us improve our service delivery. Thank you for your review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Joseph, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
The location is very good!! The room was clean and comfortable. They said they have breakfast but is very bad. You will end up having breakfast out. At late night I will hear very loud noises and people talking
Business response:
Thank you for being our guest. We are pleased to know you liked our location as well as the accommodations. However, we for the noise issue you encountered. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Also, your feedback about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope to welcome you back in the future for a much better stay. Sincerely, Hotel Management
Well definitely be staying here again. Would highly recommend.
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your gracious rating, it appears that we succeeded in that. Thank you again for recommending Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I like the continental breakfast being offered for guests. I did not like how the staff was not actively present/available during check-in and check-out times.I waited almost an hour for someone to be present at the front desk to get into the building in order to check- in. Managers and front desk employees were not present behind the desk, nor was anyone answering the phone. Got in touch with the internal affairs department and the person I spoke with was very rude/ impersonal. They did nothing to help me check into my room... read more
Business response:
Nikki, thank you for your review. We regret learning that our front desk staff member was not available during the time mentioned, and are also sorry you did not find one of our associates at his best. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. On a positive note, we are glad you liked our breakfast. We value your concerns and hope to have another chanc... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,438 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.