Extended Stay America - Philadelphia - Horsham - Dresher Rd.

Business response:

Chelsea, thank you for choosing Extended Stay America. We are happy to know you overall you had a pleasant stay and were impressed with our front desk staff. However, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances and for the difficulties you had in your room. We appreciate your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ray, thank you for choosing Extended Stay America. We are pleased you enjoyed your comfortable stay at our spotless property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back soon for another outstanding experience. Sincerely, Hotel Management 

Business response:

Vincent, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

James, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Zhair, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Blaine, thank you for taking the time to review your stay with us. We are happy you had an overall pleasant stay with us. However, we are sorry about your experience regarding the tub and have brought this to the attention of our housekeeping for review and action. We do hope you give us another chance in the future to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management