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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean but cold/hot No hot water! Need to request a cup to have water in room; too hot then too cold
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Stay was quite nice. My only displeasure was the type of continental breakfast. A hot breakfast is always more suitable, especially if you have medical issues that require a more efficient meal with substance. Otherwise it's was a comfortable and I would stay again.
Business response:
Robert, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Business response:
Darien, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Hot water could have been hotter. Food was left in the fridge from previous customer. Towel had rust like stain Staff was great a very accommodating.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent moving forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Darien, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Dantoneo, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Not cleanly enough Friendly staff. Housekeeping could do a lot better; Found a old, crusty, dirty rag on shower rod, old water bottle behind the nightstand, dirty drawers. Made it uncomfortable after that. They could also have better channel choices.
Business response:
Nydea, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Darren, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,438 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.