This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Extended Stay America Hotel Philadelphia - Horsham - Welsh Rd. is located at 114 Welsh Rd, Horsham, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well deserving of its 2 star rating Our stay was okay. When we first walked in the first thing we noticed was the broken window shade. The bathroom was also unkept and even had dirty rags and towels laying around. The tv also had a mind of its own and the bed tried to flip on us twice while sitting still. Besides that it was fine. I probably wouldn't stay again but it was ok.
Business response:
Thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we sincerely apologize for the issues you had in your suite. Your comments are noted as it helps us improve our guest experience, and we assure you they will be discussed with the housekeeping and maintenance teams to take appropriate actions. We want to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
The bed cover was dirty. But over the facility was clean.
Business response:
Thank you for sharing your evaluation. We are glad you liked our well-maintained hotel and had an overall comfortable stay. However, we apologize for the unclean bedsheets. We have shared your concern with our housekeeping team to be diligent. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
It was a busy weekend at the hotel but it was a nice stay
Business response:
Santina, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It was a delight to know you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
best stay ever I believe that our stay was excellent due to the circumstances of COVID19. I would definitely stay again.
Business response:
Shajaun, thank you for posting a review so future travelers can read about your excellent experience here at Extended Stay America. It was a delight to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Yuck! Won’t be back There was a roach in my room, the fridge was disgusting, the bathroom had the towels and soap from the previous guest and the room was musty.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns are relayed with our housekeeping team, and together we will make sure corrective actions are taken so this does not happen again. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Front desk staff (young lady) was rude and impatient.
Business response:
Darren, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Food and pills on floors, which indicates the floors were not vacuumed. Bathroom had 1 towel for 2 guest and was not very clean. Not very happy with this location.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered during your visit. We have shared your comments with the housekeeping team to be more diligent going forward. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Business response:
Kimberly, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 4.2 star rating with 1,255 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.