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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Extended Stay America Hotel Philadelphia - Horsham - Welsh Rd. is located at 114 Welsh Rd, Horsham, PA. This business specializes in Hotels & Motels and Other Lodging.
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Darna, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
The refrigerator didn’t open during one stay but luckily I didn’t require it at the time. A week later I was placed in the same room with the same situation, but changed to another room and the water pressure was low. Changed to the third and final room and three lamps were out. I stayed in the room anyway.
Business response:
Michael, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the issues you had with the water pressure. Your feedback will be shared with our maintenance team for review and action. We regret the inconvenience you faced and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
not returning The front desk was rude and made us bring our own towels down to exchange for clean ones. The fridge was rusty and crazy looking, but we slept for the night!
Business response:
Thank you for sharing your review. We apologize you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, your concerns regarding the refrigerator will be shared with the appropriate team for review and action. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Business response:
Tanisha, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Basic Who is acceptable clean but not really clean.If you needed anything had to go to the front desk. No coffee. Everything unplugged in the room so you had to plug it all in do use it including the lamps iand Clock. Didn’t bother to plug anything in except for the bedside lamp because it was easier to use my phone. Three pillows on the bed only and they were flat. But for what we paid and for one night it was doable.
Business response:
Deborah, we appreciate your feedback regarding your stay at Extended Stay America. We are pleased if you enjoyed your stay overall; however, we do regret not meeting your expectations with your suite. Your comments have been shared with our housekeeping, and we will make sure they are more diligent going forward. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Steven, we hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Great services! Great rates! Great communication!
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our affordable rates and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
wish it was better there was no towels in the bathroom at all. and no soap or towletries
Business response:
Thank you for choosing to stay with us. We are very sorry for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that is why the towels along with toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We are grateful for your feedback and hope you will visit us again soon. Sincerely, Hotel Management
Business response:
Jennifer, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 4.2 star rating with 1,255 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.