Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our affordable rates and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are very sorry for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that is why the towels along with toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We are grateful for your feedback and hope you will visit us again soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Michael, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management