Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Thank you for being our guest. We are pleased you liked your room, but we are sorry for the issue you encountered in the washroom. We have taken note of your comments and have shared it with the appropriate team to be more diligent going forward. We hope to host you again in the future so that we can provide you with a memorable experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the issues you experienced with the insects in your room. We have informed our pest control provider are working to ensure procedures are being followed to prevent such problems in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We appreciate your suggestion and hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Douglas, thank you so much for the feedback of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management