Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Thank you for sharing your evaluation. We are glad you liked our well-maintained hotel and had an overall comfortable stay. However, we apologize for the unclean bedsheets. We have shared your concern with our housekeeping team to be diligent. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Santina, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It was a delight to know you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Shajaun, thank you for posting a review so future travelers can read about your excellent experience here at Extended Stay America. It was a delight to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Kimberly, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Charles, thank you very much for sharing your review of Extended Stay America. We are thrilled to know you liked the service provided by our associates and that you had a comfortable stay at our well-maintained hotel. We appreciate your kind rating and look forward to hosting you soon. Sincerely, Hotel Management 

Business response:

Veronica, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns are relayed with our housekeeping team, and together we will make sure corrective actions are taken so this does not happen again. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management 

Business response:

Darren, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issues you encountered during your visit. We have shared your comments with the housekeeping team to be more diligent going forward. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management