Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for taking the time to share your experience. I am glad to see you had a pleasant stay, but disappointed that the lack of ice machine on our property and our cookware policy was an inconvenience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our rates and the cleanliness of our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. 

Business response:

I appreciate you bringing your experience to our attention. Damian, we are truly sorry that the cookware delivery process was not mentioned at check in, please forgive us. We are retraining all staff to explain, at check in, that dishes will be delivered to guest rooms upon request. Thank you so much for providing us with your experience, we use feedback such as yours to make positive changes to our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance ... read more

Business response:

Thank you for taking the time to write a review of your stay. I sincerely apologize that you were unhappy with our breakfast selection, that your linen was stained, and that you had cleanliness issues in your room. To make sure this doesn't happen again, I am working with our staff to ensure that the linen in the rooms is spotless and that all rooms are treated by our contractor. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity... read more

Business response:

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you found our staff's response to your needs to be unhelpful. To make sure this doesn't happen again, I am speaking with our staff to ensure that they do everything they can to assist our guests and provide them with a welcome environment. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay t... read more

Business response:

Thank you for taking the time to share your experience. It is good to know you enjoyed our affordable rates for accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.