Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We appreciate your business and look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Gerard, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our location was ideal for your needs. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Michelle, we are pleased to know you enjoyed your overall stay here, but we are sorry for the disappointment with our in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and we will remind our team to communicate this more clearly going forward. It was our pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and that our location was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked some aspects of your room. That being said, we are sorry for the cleanliness you experienced in the room. We have shared your concerns with the housekeeping team. We would like to inform you that hairdryers are available at front desk, its always complimentary. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad you liked our location and affordable rates. That being said, we are sorry for not meeting your expectations and regret any inconvenience caused. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management