Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Shanneice, thank you for sharing your feedback. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marquetta, thank you for staying with us letting us know you liked our courteous front desk service. That being said, we are sorry for the noise and cleanliness issues you experienced while here. You have our assurance that we are taking corrective steps to prevent this from happening again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Janielle, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Eugene, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Edwin, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee upon your request. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Amy, thank you for sharing your terrific review of Extended Stay America. We are delighted to know you loved your well-maintained room. We strive to offer the best service to our guests and having met your expectations encourages us. We can’t wait to welcome you back in the near future. Sincerely, Hotel Management 

Business response:

Latishia, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management